对您在Facebook(Facebook)上发布的帖子发表负面、垃圾邮件、自我推销或不当评论是不可避免的。
更糟糕的是，您不确定是回击、屏蔽此人还是完全忽略评论，尤其是当您管理 Facebook 群组(manage a Facebook group)或品牌页面时。
幸运的是，Facebook允许您隐藏可能损害您的声誉或业务的评论。
在本指南中，我们将向您展示如何在Facebook 上(Facebook)隐藏评论，以及当您这样做时会发生什么。
何时在 Facebook 上隐藏评论(When to Hide a Comment on Facebook)
当您在Facebook帖子上收到令人不快或冒犯性的评论时，第一反应通常是删除该评论。但是，并非所有此类评论的实例都需要删除——您可以回复一些评论并忽略其他评论。
隐藏评论比删除评论或从Facebook页面完全禁止创建者更容易。
一些用户只想通过您的帖子推广他们自己的产品，使用不安全的链接(unsafe links)向其发送垃圾邮件，或者使用不适当的内容或语言发表评论。
您可以删除此类评论，但除非您禁止该用户进入您的页面，否则他们会不断回来。即便如此，也很难跟上所有评论，尤其是当页面有很多参与的追随者时。
虽然可以从帖子中删除任何可能会伤害您的Facebook页面的负面情绪，但并非所有这些都应该隐藏。用户可能会很快注意到您删除了他们的评论，尤其是那些批评您的业务的评论，您最终可能会失去他们的信任或忠诚度。
如果您删除他们的评论、留下严厉的评论或在他们自己的页面上表达他们的意见，其他人可能会感到不安或愤怒——而您无法控制它。
隐藏评论可以帮助您减少附带损害并使您受益。
当您在 Facebook 上隐藏评论时会发生什么(What Happens When You Hide a Comment on Facebook)
当您隐藏对Facebook帖子的评论时，您实际上是在阻止其他用户看到该评论，但发布该评论的人和他们的朋友除外。
与删除评论不同，用户会知道您将其删除，他们不会知道评论何时被隐藏，您可以避免潜在的后果。
您仍然可以稍后取消隐藏或删除评论，或者举报它，特别是如果它违反了Facebook 社区标准(Facebook community standards)。
在隐藏评论之前，请确定您是否可以解决它。通常(Oftentimes)，用户可能会因为沮丧而留下负面评论。将糟糕的体验变成好的体验可能会将心烦意乱的追随者变成忠实的粉丝或客户。
您还可以专业地解决问题并向其他用户表明您已准备好解决他们可能提出的任何投诉，无论它们看起来多么严重。许多用户愿意转至私人消息(private message)以进一步讨论他们的问题，您可以利用这个机会为他们提供帮助。
如果您必须隐藏评论，请确保在它获得更多可见度或参与度之前抓住它。
如何在 Facebook 上隐藏评论(How to Hide a Comment on Facebook)
无论您使用的是计算机还是移动设备，您都可以通过几个简单的步骤在Facebook 上隐藏评论。(Facebook)
电脑(Computer)
在您的 Windows PC 或Mac上，您需要在浏览器上打开Facebook，然后从您的帖子中隐藏评论。
- 转到Facebook帖子并选择要隐藏的评论右侧的三个点。(three dots)
- 选择隐藏评论(Hide comment)。
安卓(Android)
如果您使用的是Android智能手机或平板电脑，您可以通过Facebook应用程序在Facebook上隐藏评论。
前往Facebook帖子，点击并按住要隐藏的评论，然后点击隐藏评论(Hide comment)。
iOS
您还可以通过Facebook应用程序在 iPhone 或 iPad 上隐藏Facebook上的评论。
转到Facebook帖子并点击要隐藏的评论，然后选择隐藏(Hide)。
在所有三种情况下（计算机或移动设备），您都可以禁止(ban the user or page)创建评论的用户或页面。如果评论违反了 Facebook 的社区标准，您也可以举报该评论。
减少附带损害(Reduce Collateral Damage)
除了我们提到的情况和策略之外，在Facebook 上(Facebook)隐藏评论时还有很多需要考虑的因素。
确保(Make)你有充分的理由隐藏评论，如果其他用户询问它，请解决它，并在采取行动之前始终考虑最有效的替代方案。
查看我们的其他Facebook指南，了解如何在 Facebook Messenger 中发送自毁消息(send self-destructing messages in Facebook Messenger)、创建匿名 Facebook 帐户(create an anonymous Facebook account)或对一位或特定朋友隐藏您的状态(hide your status from one or specific friends)。
(Was)本指南有帮助吗？在下面的评论中分享(Share)您的反馈。
How to Hide a Comment on Facebook and What Happens If You Do
Getting negative, spammy, self-promotional, or іnappropriate comments on a post you published on Facebook is inevitable.
Worse still, you’re not sure whether to slap back, block the person or ignore the comment altogether, especially if you manage a Facebook group or page for a brand.
Fortunately, Facebook allows you to hide comments that may hurt your reputation or business.
In this guide, we’ll show you how to hide comments on Facebook and what happens when you do.
When to Hide a Comment on Facebook
When you get an unpleasant or offensive comment on your Facebook post, the first instinct is usually to delete the comment. However, not all instances of such comments require deletion – you can respond to some and ignore others.
Hiding a comment is easier to do than deleting it or banning the creator entirely from the Facebook page.
Some users just want to promote their own products through your post, spam it with unsafe links or leave comments with inappropriate content or language.
You could delete such comments, but unless you ban the user from your page, they’ll just keep coming back. Even so, it can be hard to keep up with all the comments especially if the page has lots of engaged followers.
While it’s okay to remove any negative sentiments from your posts that can potentially hurt your Facebook page, not all of them should be hidden. Users may quickly notice that you delete their comments, particularly those that criticize your business, and you may end up losing their trust or loyalty.
Others may get agitated or angry if you delete their comments, leave scathing reviews, or vocalize their opinions on their own pages – and you can’t control it.
Hiding comments can help you reduce collateral damage and benefit you.
What Happens When You Hide a Comment on Facebook
When you hide a comment on a Facebook post, you’re essentially keeping other users from seeing the comment except for the person who posted it and their friends.
Unlike deleting a comment, where the user will know that you removed it, they won’t know when the comment is hidden, and you can avoid potential fallout.
You can still unhide or delete the comment later or report it especially if it violates Facebook community standards.
Before you hide a comment, find out whether you can address it. Oftentimes, a user may leave a negative comment out of frustration. Turning a bad experience into a good one could change a distraught follower into a loyal fan or customer.
You can also address an issue professionally and show other users that you’re ready to resolve any complaints they may have no matter how grave they seem. Many users would be willing to move to a private message to discuss their issue further and you can use that opportunity to assist them.
If you must hide a comment, make sure you catch it before it gets much visibility or engagement.
How to Hide a Comment on Facebook
Whether you’re using a computer or mobile device, you can hide a comment on Facebook in a few easy steps.
Computer
On your Windows PC or Mac, you’ll need to open Facebook on a browser and then hide the comment from your post.
- Go to the Facebook post and select the three dots to the right of the comment you want to hide.
- Select Hide comment.
Android
If you’re using an Android smartphone or tablet, you can hide a comment on Facebook via the Facebook app.
Go to the Facebook post, tap and hold the comment you want to hide and then tap Hide comment.
iOS
You can also hide a comment on Facebook on your iPhone or iPad via the Facebook app.
Go to the Facebook post and tap on the comment you want to hide and then select Hide.
In all three instances – computer or mobile device – you can ban the user or page that created the comment. You can also report the comment if it goes against Facebook’s Community Standards.
Reduce Collateral Damage
Besides the situations and strategies we’ve mentioned, there’s a lot more to consider when hiding comments on Facebook.
Make sure you have good reasons for hiding the comment, address it if other users ask about it, and always consider the most productive alternative before taking action.
Check out our other Facebook guides on how to send self-destructing messages in Facebook Messenger, create an anonymous Facebook account or hide your status from one or specific friends.
Was this guide helpful? Share your feedback in a comment below.
