Windows 11/10和Microsoft Surface Pro的一些用户在安装最新的 Windows 功能更新^(Update)后不久就遇到了 Windows Hello 问题。从我们收集到的信息来看，包括摄像头在内的一切似乎都可以正常工作，但Windows Hello却不行，那么原因是什么？

Windows Hello 不工作

如果您在 Surface 或 Windows 10 设备上遇到Windows Hello问题，只需按照我们将在本文中列出的步骤进行操作，一切都应该以高调结束。

1. ^(Set)在您的设备上设置可信平台模块^{(Trusted Platform Module)}
2. 通过注册表启用 PIN 登录
3. 在组策略编辑器^{(Group Policy Editor)}中启用生物识别
4. 更新生物识别和成像驱动程序
5. 运行硬件^{(Run Hardware)}和设备^(Devices)疑难解答
6. 重置指纹^{(Reset Fingerprint)}和面部^(Facial)识别选项。

现在让我们详细了解它们。

1]在您的设备上设置可信^(Set)平台模块^{(Trusted Platform Module)}

您应该做的第一件事是在您的 Windows 10 设备上设置受信任的平台模块 (TPM) 。^{(Trusted Platform Module (TPM))}你看，这个特性提供了与硬件紧密相连的安全性；因此，用户在尝试使用Windows Hello之前必须先进行设置。

要激活它，计划是通过按Windows key + R运行^(Run)实用程序。从那里，请继续并在框中键入tpm.msc 并按键盘上的^(tpm.msc)Enter，或者只需单击OK按钮。执行此操作现在应该会打开可信平台模块^{(Trusted Platform Module)}( TPM )管理^(Management)工具。

您现在应该在顶部看到一个菜单，单击操作^(Action)，然后从弹出的菜单中选择准备 TPM 。^{(Prepare the TPM)}

选择后，您必须重新启动计算机并确保检查Windows Hello现在是否以正确的方式工作。

相关^(Related)：使用设备管理器卸载生物识别设备^{(Uninstalled Biometric device using Device Manager)}。

2]通过注册表启用PIN登录

另一个可以解决Windows Hello问题的选项是允许通过注册表^(Registry)进行 pin 登录。这并不难完成，所以让我们看看如何完成它。

按Windows key + R打开运行^(Run)实用程序，然后在框中键入Regedit ，然后^(Regedit)按 Enter^(Enter)。从那里，请导航到以下部分：

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System

选择显示System的文件夹，然后尝试查找AllowDomainPINLogon。如果由于某种原因它不存在，那么在黑色空间中右键单击，New > DWORD (32-bit) Value怎么样。完成所有这些后，右键单击新创建的值，然后选择Modify。

将 Value 重命名为AllowDomainPINLogon，将 Value 数据更改为1，然后点击 OK 或键盘上的Enter键。

最后一步是重新启动计算机并检查Windows Hello问题是否仍然存在。

3]在组策略编辑器^{(Group Policy Editor)}中启用生物识别

也许您的问题背后的原因与生物识别功能被关闭有很大关系。我们知道，当它未启用时，Windows Hello无法按预期工作，因此，我们应该从组策略编辑器^{(Group Policy Editor)}中启动并运行它。

请记住^(Bear)，组策略编辑器^{(Group Policy Editor)}仅适用于Windows 10 专业版^(Pro)、Windows 10企业版和教育^(Education)版。

好的，所以要打开本地组策略编辑器^{(Local Group Policy Editor)}，您必须首先按Windows key + R运行^(Run)对话框，然后从那里在打开的区域中键入gpedit.msc并按^(gpedit.msc)Enter键完成。

打开本地组策略编辑器^{(Local Group Policy Editor)}应用程序后，请导航至：

Computer Configuration > Administrative Templates > Windows Components > Biometrics。

您现在应该看到一个显示Biometrics的设置。选择它，然后双击Allow the use of biometrics。

将出现一个新窗口，其中包含一些可供使用的选项。只需^(Simply)单击启用^(Enabled)，然后单击确定按钮即可完成任务。最后，重新启动计算机，然后测试Windows Hello是否正常工作。

4]更新生物识别^{(Update Biometric)}和成像^(Imaging)驱动程序

接下来要做的关键事情是更新生物识别^(Biometric)和成像^(Imaging)驱动程序。我们可以通过打开“设置”^(Settings)应用然后转到“Update & Security > Windows Update”来做到这一点。最后，单击“检查更新^{(Check for Updates)}”按钮并等待Windows 10突出显示更新是否可用。

如果没有，那么我们建议您访问 Surface 电脑的^{(your Surface computer to find)}官方驱动程序下载网站^{(official driver download website)}以查找最新的生物识别和成像驱动程序^{(Biometric & Imaging drivers)}。

5]运行硬件^{(Run Hardware)}和设备^(Devices)疑难解答

好的，因此解决Windows Hello问题的最佳方法之一是对硬件和设备进行故障排除。要完成此操作，请再次启动“设置”应用，然后导航至^(Settings)“更新^(Update)和Security > Troubleshoot。从那里，请务必选择运行疑难解答并等待它完成对系统的问题测试。

或者，可以使用命令提示符^{(Command Prompt)}来完成工作。打开命令提示符^{(Command Prompt)}，然后键入以下内容：

msdt.exe -id DeviceDiagnostic

按键盘上的Enter键，立即会出现一个新窗口。单击^(Click)“下一步”^(Next)按钮运行疑难解答。

6]重置指纹^{(Reset Fingerprint)}和面部^(Facial)识别选项

修复Windows Hello的最后一个技巧是重置指纹和面部识别^{(reset fingerprint and facial recognition)}。

为了完成此操作，请打开设置^(Settings)应用程序，然后单击帐户^{(Click Accounts)}并选择登录^(Sign-In)选项。

找到显示指纹^{(Fingerprint)}或面部识别^{(Facial Recognition)}选项的部分，然后单击每个下方的删除^{(Remove)(Remove)}。

之后，单击开始^{(Get Started)}并按照屏幕上的说明重置指纹^{(Fingerprint)}和面部识别^{(Facial Recognition)}。

重新启动^(Reboot)您的设备，让事情朝着正确的方向发展。

祝一切顺利。

Windows Hello not working in Windows 11/10

Ѕeveral uѕers of the Windows 11/10 аnd Microsoft Surfaсe Pro have been еxperiencing problems with Windows Hellо soon after they installed the latest Windоws Feature Update. From what we’ve gathered, eνerything inclυding the camera seemѕ to work fine, but not Windows Hello, so what is the cause?

Windows Hello not working

If you are facing issues with Windows Hello on your Surface or Windows 10 device, simply follow the steps we are going to lay out in this article and everything should end on a high note.

1. Set up Trusted Platform Module on your Device
2. Enable PIN login via Registry
3. Enable Biometrics In Group Policy Editor
4. Update Biometric & Imaging drivers
5. Run Hardware & Devices troubleshooter
6. Reset Fingerprint & Facial recognition options.

Let us see them in detail now.

1] Set up Trusted Platform Module on your Device

One of the first things you should do is to set up Trusted Platform Module (TPM) on your Windows 10 device. You see, this feature provides security that is tightly linked to the hardware; therefore, users must set it up first before any attempts to use Windows Hello.

To activate it, the plan is to open the Run utility by pressing the Windows key + R. From there, please go on ahead and type tpm.msc into the box and hit Enter on the keyboard, or just click the OK button. Doing this should now open the Trusted Platform Module (TPM) Management tool.

You should now see a menu at the top, click on Action then select Prepare the TPM from the menu that pops up.

Once selected, you must then restart the computer and be sure to check if Windows Hello is now working in the correct manner.

Related: Uninstalled Biometric device using Device Manager.

2] Enable PIN login via Registry

Another option that could fix this problem with Windows Hello, is to permit pin login via the Registry. This is not difficult to accomplish, so let us look at how to get it done.

Open the Run utility by pressing the Windows key + R, then type Regedit in the box, and hit Enter. From there, please navigate to the following section:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System

Select the folder that says System, then try and find AllowDomainPINLogon. If it is not there for whatever reason, then how about right-clicking in the black space, New > DWORD (32-bit) Value. After doing all of that, right-click on the newly created value, then select Modify.

Rename the Value to AllowDomainPINLogon, change the Value data to 1, and then hit OK or the Enter key on the keyboard.

The final step is to restart your computer and check if the Windows Hello issue is still present.

3] Enable Biometrics In Group Policy Editor

Maybe the reason behind your problems has much to do with the biometrics feature being turned off. We know than when it is not enabled, Windows Hello doesn’t work as intended, therefore, we should go forth and get it up and running from the Group Policy Editor.

Bear in mind that the Group Policy Editor is only available on Windows 10 Pro, Windows 10 Enterprise, and the Education version.

OK, so to open the Local Group Policy Editor, you must first open the Run dialog box by pressing the Windows key + R, then from there, type gpedit.msc into the open area and complete by hitting the Enter key.

Once the Local Group Policy Editor app is opened, please navigate to:

Computer Configuration > Administrative Templates > Windows Components > Biometrics.

You should now see a setting that says Biometrics. Select it, then double-click on Allow the use of biometrics.

A new window will appear with a few options to play around with. Simply click on Enabled then hit the OK button to complete the task. Finally, restart your computer and then test if Windows Hello is working just fine.

4] Update Biometric & Imaging drivers

The next key thing to do is to update the Biometric and Imaging drivers. We can do this by opening the Settings app then go to Update & Security > Windows Update. Finally, click the button that says Check for Updates and wait for Windows 10 to highlight if updates are available.

If not, then we suggest visiting the official driver download website for your Surface computer to find the latest Biometric & Imaging drivers.

5] Run Hardware & Devices troubleshooter

OK, so one of the best ways to solve the Windows Hello issue, is to troubleshoot the hardware and devices. To get this done, fire up the Settings app once more, then navigate to Update & Security > Troubleshoot. From there, be sure to select Run the troubleshooter and wait for it to finish testing your system for problems.

Alternatively, one could use the Command Prompt to get the job done. Open the Command Prompt, then type the following:

msdt.exe -id DeviceDiagnostic

Hit the Enter key on your keyboard and right away a new window should appear. Click the Next button to run the troubleshooter.

6] Reset Fingerprint & Facial recognition options

The final tip to fix Windows Hello is to reset fingerprint and facial recognition.

In order to get this done, open the Settings app then Click Accounts and select Sign-In options.

Locate the section that says Fingerprint or Facial Recognition options and click Remove under each.

After that, click Get Started and follow the on-screen instructions to reset Fingerprint and Facial Recognition.

Reboot your device to get things moving in the right direction.

All the best.

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