无论您是客户还是卖家，让您的亚马逊(Amazon)账户被锁定都会非常令人沮丧。对于客户来说，这可能意味着无法从亚马逊获得订单，或者无法使用(Amazon)Fire和Kindle等其他服务。至于卖家可能会影响他们的底线，因为他们的业务在问题解决之前无法运营。
如果您一直在寻找恢复锁定的亚马逊(Amazon)帐户的解决方案，那么您来对地方了。这篇文章将讨论您的亚马逊(Amazon)帐户被锁定的原因以及如何解决该问题。
亚马逊账户被锁定的 5 个原因(5 Reasons Why Your Amazon Account Got Locked)
如果您收到“您的亚马逊帐户已锁定，订单已暂停”(“Your Amazon account is locked, and orders are on hold,” )，您应该做的第一件事就是不要惊慌。
防止未经授权的交易和阻止欺诈是亚马逊(Amazon)锁定帐户的主要原因。亚马逊(Amazon)已经建立了一个系统来立即检测某些可疑活动。以下是您的(Below)亚马逊账户(Amazon Account)可能被锁定的一些原因：
1. 向亚马逊提供虚假信息(1. Providing false information to Amazon)
输入虚假信息是大多数亚马逊(Amazon)账户被锁定的最常见原因之一。亚马逊(Amazon)有多种方法可以验证您是否提供了虚假姓名、送货地址、账单地址和其他重要信息。
2.新账户的订单数量异常多(2. An uncommonly high number of orders for a new account)
亚马逊(Amazon)有一个反欺诈系统，可以检测异常活动，例如新账户的大量订单。避免触发此安全网的一种方法是在激活帐户的前几周将订单量限制为每天 30 个订单。
3. 高回报(3. High volume of returns)
亚马逊(Amazon)从卖家那里监控的另一个危险信号是产品的平均退货率。退货通常对买家免费，但亚马逊(Amazon)需要支付运费。因此，请密切注意您退回产品的次数并尽量减少这些次数。
4.不寻常的礼品卡活动(4. Unusual gift card activity)
礼品卡是一些商店吸引顾客的最佳方式之一。但是，亚马逊(Amazon)对它们非常严格，并试图尽可能地对其进行监管。如果您刚刚创建了一个Amazon Prime帐户，最好至少在您在平台上拥有可靠的记录之前 不要购买礼品卡。(Gift Card)
5.使用不同位置的不同IP地址(5. Using Different IP addresses with varying locations)
当您在不同的地方打开您的亚马逊账户并使用不同的 IP 地址时，(Amazon)亚马逊(Amazon)很有可能会认为您的账户已被黑客入侵。如果订单是在您通常的操作区域之外下达的，那么这种情况是双重的。因此(Hence)，请谨慎与他人共享您的亚马逊帐户。(Amazon)
如何解决您的亚马逊帐户锁定问题(How to Fix Your Amazon Account Locked Issue)
亚马逊(Amazon)通常会引用您的帐户被锁定的原因。一旦你知道他们为什么关闭你的帐户，解锁它的唯一方法就是证明你没有做错任何事。
这些步骤包括联系亚马逊(Amazon)并上传相关文件以证明您的情况。
1.通过电子邮件联系亚马逊(1. Contact Amazon through Email)
当您的帐户被锁定时，您应该做的第一件事是检查您是否收到任何来自亚马逊(Amazon)的电子邮件。如果您收到了来自客户专员的电子邮件，您可以直接通过电子邮件回复。
确保(Make)附上客户专家要求的文件和信息。如果您没有收到(not received)任何有关此问题的电子邮件，请继续执行这些步骤。
- 打开您最喜欢的浏览器并前往亚马逊(Amazon)页面。
- 在登录页面上，单击需要(Need)帮助？
- 然后，单击其他登录问题。
- 接下来，选择帐户(Account)和登录问题。然后，单击我无法登录我的帐户。
- 最后，就您遇到的问题撰写一封电子邮件，并要求将其恢复。您应该会收到亚马逊(Amazon)的回复，说明您应该在当天执行的后续步骤。
2.通过电话联系亚马逊(2. Contact Amazon via phone call)
致电 +1 (206)-266-2992；如果您来自美国 如果您居住在美国(America)境外，您应该拨打的电话号码是 1-888-230-4331。当答录机询问您使用的帐户类型时，如果您是Prime 会员(Prime Member)，请选择第二个选项。
接下来，按照主管在验证过程中告诉您的操作。您还可以解释您的情况以及为什么锁定您的帐户是一个错误。
在大多数情况下，主管或客户专员要求客户提供一些文件或信息，例如：
- 您的亚马逊帐号。
- (Bank)您用于付款的信用卡或借记卡的银行对账单。他们可能还要求上面有您的帐单(Billing)地址。
- 礼品(Gift)卡收据；如果这是导致您的帐户被锁定的问题。
- 您的默认送货地址的证明(Proof)，例如您的电费或水费单。
3. 通过在线聊天联系支持 (3. Contact Support via Live Chat )
如果您想通过其他(alternative)方式访问Amazon，可以尝试通过在线聊天联系支持人员。以下是如何通过此渠道联系亚马逊的正确流程：(Amazon)
- 登录(Log)到您的亚马逊(Amazon)帐户。登录后，选择联系我们(Contact Us)按钮。
- 接下来，单击立即开始(Start)聊天按钮。从这里，您应该编译一条消息，说明您的问题以及问题发生的时间。
- 然后，亚马逊(Amazon)将为您提供一位帐户专家，要求您提供验证详细信息。
- 您可以直接输入被询问的信息。对于文件，您可以将它们作为附件或通过电子邮件发送。
- 一旦您的案例得到评估和验证，您应该会在接下来的几个小时到几天内看到您的帐户恢复。
4. 将文件直接上传到亚马逊(4. Upload Documents Directly to Amazon)
提供必要的文件证明您的姓名、送货地址、账单地址等都是您解锁帐户的合法方式。在发送这些文件之前，请确保您使用的是您在亚马逊注册的电子邮件帐户。
- 通过输入您的凭据 打开您的电子邮件。( Email)
- 搜索您上次订单发货的确认电子邮件(confirmation email)。
- 单击(Click)该链接可临时访问您的帐户。它应该显示除订单详细信息之外的关键信息。
- 打开其中一个产品页面并尝试购买。如果你看到“你的亚马逊账户被锁定，订单被搁置”，( “Your Amazon account is locked, and orders are on hold,”)那么你到目前为止做得很好。
- 选择添加文档(Add document )按钮。
- 上传所有必要的文件。
电话(Phone)和聊天是到达亚马逊(Amazon)的最快方式，因为另一条线上有客户代表。电子邮件也是一个不错的选择，尽管它的速度要慢得多，并且可能需要两天时间才能收到回复。
同时，我们不建议您传真您的问题，因为它可能最终不会出现在正确的部门。根据您违规的严重程度以及您用来与亚马逊(Amazon)沟通的渠道，您可以在几天到几周内解锁您的帐户。
如何避免锁定您的亚马逊帐户(How to Avoid Getting Your Amazon Account Locked)
以下(Below)是一些最佳实践，可最大限度地减少亚马逊(Amazon)未来锁定您帐户的机会：
1. 避免使用 Prime 服务(1. Avoid Using Prime Service)
如果您经营直销业务，最好不要使用他们的Prime服务。亚马逊(Amazon )正在支付运费，这意味着他们比其他服务更严格地对其进行监管。
2. 只购买低价商品(2. Purchase Low-Cost Items Only)
创建帐户后，不要立即购买昂贵的物品。如果亚马逊(Amazon)锁定您的帐户并删除您的订单(remove your orders)，请从廉价购买开始，以尽量减少您的损失。
3. Limit gift card transactions to $200 a day
如前所述，亚马逊(Amazon)不想要太多的礼品卡交易，尤其是来自新账户的交易。通过限制您购买的可兑换礼品卡的数量，您可以最大限度地减少触发他们的反欺诈检测系统。
4. 使用 VPN 创建备份帐户(4. Create Back-up Accounts Using VPN)
如果您在原籍国之外访问您的帐户，请在使用您的登录凭据时使用 虚拟专用网络(Virtual Private Network)( VPN )。
如果其中一个被锁定，创建多个帐户还可以最大限度地降低您的业务暂时关闭的风险。如果您的旧帐户仍处于锁定状态， 您还应该删除它。(delete your old account)
亚马逊账户不再被锁定 (Amazon Account Locked No More )
亚马逊恢复对您账户的控制后(Amazon)，您必须遵守平台的使用条款。如果您是亚马逊(Amazon)卖家，您还应该向您的客户解释亚马逊(Amazon)的问题，并向他们保证问题已得到解决。
最后，仔细检查您的帐单详细信息、帐单地址、关联的信用卡等，以确保一切正常。
Is Your Amazon Account Locked? 4 Ways to Fix It
Whether you are a сustomer or a seller, getting уour Amazon account locked can be pretty frustrating. For customers, it сould mean not getting their orders from Amazon or getting lockеd out of other serνices like Fire and Kindle. As for sellers can affect their bottom line since their business isn’t operable until the issue is resolved.
If you’ve been searching for a solution to recover a locked Amazon account, you’ve come to the right place. This post will discuss why your Amazon account got locked and how to resolve the issue.
5 Reasons Why Your Amazon Account Got Locked
If you get the “Your Amazon account is locked, and orders are on hold,” the first thing you should do is not panic.
Preventing unauthorized transactions and stopping fraud are the main reasons why Amazon locks an account. Amazon has put up a system to detect certain suspicious activities immediately. Below are some of the reasons your Amazon Account may be locked:
1. Providing false information to Amazon
Entering fake information is one of the most common reasons most Amazon accounts get locked. Amazon has numerous ways to verify if you provided a false name, shipping address, billing address, and other important information.
2. An uncommonly high number of orders for a new account
Amazon has an anti-fraud system that detects unusual activities, such as a high volume of orders for new accounts. One way you can avoid triggering this safety net is to limit your order volume to 30 orders a day for the first few weeks of activating your account.
3. High volume of returns
Another red flag that Amazon monitors from their sellers is the average returns of products. Returns are usually free for the buyers, but it costs Amazon to pay for the shipping. Thus, please pay close attention to how times you return products and try to minimize those.
4. Unusual gift card activity
Gift cards are one of the best ways some stores attract customers. However, Amazon is quite strict when it comes to them and tries to regulate them as much as possible. If you have just created an Amazon Prime account, it’s best to stay away from purchasing a Gift Card at least until you have a proven track record on the platform.
5. Using Different IP addresses with varying locations
When you open your Amazon account in different places and you use different IP addresses, there’s a good chance Amazon will assume your account has been hacked. This scenario is doubly true if orders are being placed outside your usual operational area. Hence, be cautious of sharing your Amazon account with someone else.
How to Fix Your Amazon Account Locked Issue
Amazon usually cites the reason why your account got locked. Once you know why they closed your account, the only way to get it unlocked is to prove that you haven’t done anything wrong.
These steps involve contacting Amazon and uploading relevant documents to prove your case.
1. Contact Amazon through Email
The first thing you should do when your account is locked is to check if you received any emails from Amazon. If you have received an email from an account specialist, you can reply directly via email.
Make sure that you attach the documents and information asked by the account specialist. If you have not received any email regarding this matter, then proceed with these steps.
- Open your favorite browser and head over to the Amazon page.
- On the sign in page, click Need help?
- Then, click Other issues with sign in.
- Next, select Account & login issues. Then, click I cannot sign in to my account.
- Finally, compose an email about the issue you encountered and ask for it to be reinstated. You should get a reply from Amazon on the next steps you should do within the day.
2. Contact Amazon via phone call
Call +1 (206)-266-2992; if you’re from the U.S. If you live outside America, the number you should call is 1-888-230-4331. When the answering machine asks the account type you are using, choose the second option if you are a Prime Member.
Next, do as the supervisor told you during the verification process. You can also explain your situation and why locking your account was a mistake.
In most cases, the supervisor or account specialist requires the customer to provide some documents or information such as:
- Your Amazon account number.
- Bank statement with the credit or debit card you use for payment. They may also require that it has your Billing Address on it.
- Gift card receipts; if this was the issue that got your account locked.
- Proof of your default shipping address such as your electricity or water bill.
3. Contact Support via Live Chat
If you want an alternative way to reach Amazon, you can try contacting support through an online chat. Here is the proper process on how to contact Amazon through this channel:
- Log in to your Amazon account. Once logged in, select the Contact Us button.
- Next, click the Start chatting now button. From here, you should compile a message stating your problem and when it occurred.
- Amazon will then provide you an account specialist which will ask to provide verification details.
- You can type in directly the information being asked. For documents, you may send them as an attachment or through email.
- Once your case has been evaluated and verified, you should see your account reinstated in the next few hours to a couple of days.
4. Upload Documents Directly to Amazon
Providing the necessary documents that prove that your name, shipping address, billing address, etc., are all legitimate ways you can unlock your account. Before sending these documents, make sure you are using your Amazon-registered email account.
- Open your Email by entering your credentials.
- Search for the confirmation email of your last order dispatch.
- Click the link to access your account temporarily. It should display the crucial information aside from the order details.
- Open one of the product pages and try purchasing it. If you see the “Your Amazon account is locked, and orders are on hold,” then you are doing good so far.
- Select the Add document button.
- Upload all of the necessary documents.
Phone calls and chat are the fastest way to reach Amazon since there is a customer representative on the other line. An email is also a good option, albeit it’s much slower and could take up to two days before you get a reply.
Meanwhile, we don’t recommend faxing your concern since there’s a chance it might not end up in the correct department. Based on the severity of your violation and the channel you used to communicate with Amazon, you can have your account unlocked from a few days to a couple of weeks.
How to Avoid Getting Your Amazon Account Locked
Below are some of the best practices to minimize the chances of Amazon locking your account in the future:
1. Avoid Using Prime Service
If you run a dropshipping business, it’s best if you don’t use their Prime service. Amazon is paying for the shipping fee, which means they regulate it more seriously than their other services.
2. Purchase Low-Cost Items Only
After creating your account, don’t purchase expensive items immediately. Start with inexpensive purchases to minimize your losses should Amazon lock your account and remove your orders.
3. Limit gift card transactions to $200 a day
As mentioned earlier, Amazon doesn’t want too many gift card transactions, especially from new accounts. By limiting the number of redeemable gift cards you buy, you minimize triggering their anti-fraud detection system.
4. Create Back-up Accounts Using VPN
If you are accessing your account outside your country of origin, use a Virtual Private Network (VPN) when using your login credentials.
Creating multiple accounts also minimizes the risk of your business shutting down temporarily if one of them gets locked. You should also delete your old account should it remain locked.
Amazon Account Locked No More
Once Amazon reinstates control of your account, you must abide by the platform’s terms of use. If you’re an Amazon seller, you should also explain to your customers about the issue with Amazon and assure them that it has been resolved.
Finally, double-check your billing details, billing address, linked credit card, etc., to ensure that everything is in order.
