部分用户在尝试安装Office 365时可能会收到以下错误消息：Office，我们无法安装 – 无法同时安装以下产品^{(Office, We can’t install – The following product(s) can’t be installed at the same time)}。它可能适用于O365ProPlusRetail、O365BusinessRetail、O365HomePremRetail、HomeBusinessRetail、ProfessionalRetail或任何版本。我们在这篇文章中提供了解决此错误的解决方案。

从上面可以看到没有错误代码，只是一个链接，可以上网寻求更多帮助。该消息将根据您尝试安装的Office 365版本而有所不同。那么你如何真正解决这个错误呢？

以下产品不能同时安装

根据错误信息，直观地，您会认为该错误是由已安装的Office 365冲突引起的。但是，可惜事实并非如此。因此，不要浪费任何时间尝试查找以前安装的Office的任何残余，它很可能不存在！

此错误仅由较旧版本的setup.exe 文件^{(setup.exe file)}引起。

所以要修复这个错误；

1] IT 管理员^{(1] IT administrators)}，可以下载最新版本的Office 部署工具^{(Office Deployment Tool)}，也可以通过Office 自定义工具获取^{(Office Customisation Tool)}XML配置文件的帮助。获得 setup.exe 后，您可以替换旧的 setup.exe。

然后运行setup.exe /download configuration.xml（或将文件名更改为您使用的任何XML名称）。^(XML)

这将根据您的configuration.xml文件下载文件。

然后你可以运行setup.exe /configure configuration.xml根据你的configuration.xml文件进行安装。

2] 消费者^{(2] Consumers)}，只需单击此处^(here)访问Office.com下载新的安装程序 (setup.exe)。

That’s it, folks. Happy computing!

The following products cannot be installed at the same time Office 365

Some uѕers, when trying to install Office 365, may receive the following error message: Office, We can’t install – The following product(s) can’t be installed at the same time. It could be for O365ProPlusRetail, O365BusinessRetail, O365HomePremRetail, HomeBusinessRetail, ProfessionalRetail, or any version. We provide the solution to fix this error in this post.

From the above, you can see there are no error codes, just a link to go online for more help. The message will differ depending on the Office 365 edition you are trying to install. So how do you really resolve this error?

The following products cannot be installed at the same time

Based on the error message, intuitively, you’ll think the error is caused by a conflict of an already installed Office 365. But, alas this isn’t the case. So don’t waste any time trying to find any remnant of a previous Office installation, chances are it is not there!

This error is solely caused by older versions of the setup.exe file.

So to fix this error;

1] IT administrators, can download the latest version of the Office Deployment Tool, and also the Office Customisation Tool for help with XML configuration files. Once you have the setup.exe, you can replace your older setup.exe.

Then run setup.exe /download configuration.xml (or change the file name to whatever XML name you’re using).

This downloads the files according to your configuration.xml file.

Then you can run setup.exe /configure configuration.xml to install according to your configuration.xml file.

2] Consumers, simply click here to visit Office.com to download a fresh installer (setup.exe).

That’s it, folks. Happy computing!

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