如果您遇到问题并想知道how to get help in Windows 11/10，那么这篇文章列出了一些内置的支持选项，以及帮助台^{(Help Desk)}、支持^(Support)或社区^(Community)论坛和网站选项，您可以在其中获得帮助。看看这些选项和资源。

如何在 Windows 11/10 中获得帮助

虽然您可以下载适用于Windows 8.1的^{(Windows 8.1)}Windows 帮助程序 WinHlp32.exe^{(download Windows Help Program WinHlp32.exe )}，但Microsoft已决定将大部分Windows 10帮助^(Help)移至在线。因此，如果您打开了任何应用程序并按下 F1 或Fn+F1，则本地帮助可能不可用。以下是Windows 10^{(Windows 10)}中可用的帮助选项：

1. 使用 F1 键
2. 使用入门应用
3. 通过 Windows 设置启用提示
4. 使用搜索栏或 Cortana
5. 使用联系支持应用程序
6. 使用 Microsoft Answer Desk
7. 请求电子邮件或聊天支持
8. ^{(Contact Microsoft Customer Support)}通过电话^(Phone)联系 Microsoft 客户支持
9. 关注推特账号
10. 通过微软商店
11. 其他方法
12. 使用 TWC 搜索栏
13. 使用快速协助。
14. 其他有用的链接。

1]使用F1键

单击F1 键^{(F1 key)}通常会启动您的浏览器，这将为您提供有关Windows 10 帮助^(Help)的 Bing 结果。

2]使用入门应用程序

在任务栏搜索中键入帮助将在结果中显示“^(help)入门”应用^{(Get Started app)}。这有很多帮助主题可以帮助您入门。

3]通过Windows设置启用提示

确保^(Make)您已打开Settings > System > Notifications和操作”，并确保“显示有关 Windows^{(Show me tips about Windows)}的提示”设置为“开”。

4]使用搜索栏或Cortana

您可以使用任务栏搜索栏或让 Cortana^{(search bar or ask Cortana)}在线搜索以寻求帮助。

5]使用联系支持应用程序

使用内置的Contact Support 应用程序^{(Contact Support app)(Contact Support app)}与Microsoft聊天。使用它，您将能够与Microsoft Answer Tech支持人员在线聊天。使用该应用程序，您还可以安排回电。

6]使用微软应答台

您可以使用实时付费技术支持网站^{(Tech Support)}Microsoft Answer Desk的服务与Microsoft^(Microsoft)支持主管聊天。

7]请求电子邮件或聊天支持

您还可以通过电子邮件和聊天联系^{(email and chat)}Microsoft 支持^{(Microsoft Support)}。如果客户服务代理^{(Customer Service Agent)}在线并可在此处^(here)聊天，您将看到一条消息。如果没有，您将在右侧看到即时聊天：客户服务代理处于离线状态消息。^{(Instant Chat: Customer Service Agents are OFFLINE)}然后，您可以尝试访问此页面以获得聊天^(Chat)支持。使用此表格向^{(this form)}Microsoft发送电子邮件。他们将通过电子邮件与您联系。

8]通过电话^(Phone)联系微软客户支持^{(Contact Microsoft Customer Support)}

您可以通过电话号码^{(Phone Number)}1 800-642-7676 或microsoft.com/contactusMicrosoft 客户支持^{(Microsoft Customer Support)}。

9]关注Twitter帐户

Microsoft 支持官方Twitter帐户是@MicrosoftHelps。

10]其他方式

有更多方法可以通过电话等方式联系 Microsoft 支持^{(contact Microsoft Support)(contact Microsoft Support)}，包括OEM^(OEM)支持。

11]通过微软商店

您还可以从 Microsoft Store 获得 Windows 帮助和支持。这篇文章还列出了一些付费选项。

12]使用TWC搜索栏

使用我们的TWC 搜索^{(TWC Search)}引用您遇到的具体问题或收到的错误来搜索您的问题。机会很高；你会看到一些有用的东西。如果没有，您可以要求我们开发教程。如果可以，我们会做到的。

13]使用快速协助

您现在还可以使用Quick Assist in Windows 11/10远程提供或接受技术支持^(Support)。

14]其他有用的链接^{(14] Other useful links)}

以下链接可帮助您迈出解决 Windows 10 问题的第一步：

1. Windows 问题、解决方案和修复问题^{(Windows Problems, Issues with solutions and fixes)}
2.  Windows 支持和解决方案。试试这些通用大师修复
3. FixWin for Windows 是一款便携式免费软件，只需单击一下即可修复和修复问题和烦恼
4. 如何获得文件资源管理器的帮助^{(How to Get Help with File Explorer)}
5. 如何在 Windows 中打开 .hlp 文件^{(How to open .hlp files in Windows)}。

在寻求 Microsoft 的帮助和支持时，您可能需要阅读这些链接，这些链接可能会对您有所帮助：^{(You may want to read these links which may help you when seeking help and support from Microsoft:)}

1.  Microsoft 支持部门使用Windows中的^(Windows)Microsoft^{(Microsoft Support)}支持诊断工具 来帮助诊断Windows问题。当您联系Microsoft 支持^{(Microsoft Support)}寻求任何帮助时，支持专业人员会给您一个密码^(Passkey)。您需要打开Microsoft 支持诊断工具^{(Microsoft Support Diagnostic Tool)}并输入密码^(Passkey)。你应该事先知道这一点。
2. Microsoft 产品支持报告工具有助于收集用于解决支持问题的关键系统和日志信息。此信息有助于更快地诊断软件中的问题并提供解决方案。
3. Microsoft Easy Assist允许Microsoft支持专业人员远程连接到您的计算机并帮助您解决问题。使用安全连接，支持专业人员可以查看您的桌面并执行诊断和故障排除步骤。

All the best!

相关阅读^{(Related read)}：Get Help in Windows 不断弹出。

How to Get Help in Windows 11/10

Іf you are facing problems and wondering how to get help in Windows 11/10, then this post lists some built-in support options, as well as Help Desk, Support or Community forums, and website options, where you can get help. Take a look at these options & resources.

How to Get Help in Windows 11/10

While you could download Windows Help Program WinHlp32.exe for Windows 8.1, Microsoft has decided to move most of Windows 10 Help online. So if you have any application open and you press F1 or Fn+F1, the local help may not be available. Here are the help options available to you in Windows 10:

1. Use the F1 key
2. Use the Get Started app
3. Enable Tips via Windows Settings
4. Use the Search bar or Cortana
5. Use the Contact Support app
6. Use Microsoft Answer Desk
7. Request Email or Chat support
8. Contact Microsoft Customer Support by Phone
9. Follow Twitter account
10. Via Microsoft Store
11. Other ways
12. Use TWC Search bar
13. Use Quick Assist.
14. Other useful links.

1] Use the F1 key

Clicking on the F1 key will normally fire up your browser, which will offer you Bing results about Windows 10 Help.

2] Use the Get Started app

Typing help in taskbar search will display the Get Started app in the results. This has a lot of help topics to get you started.

3] Enable Tips via Windows Settings

Make sure that you have opened Settings > System > Notifications & actions and ensured that the Show me tips about Windows is set to On.

4] Use the Search bar or Cortana

You could use the taskbar search bar or ask Cortana to search online for help.

5] Use the Contact Support app

Use the built-in Contact Support app to chat with Microsoft. Using it, you will be able to chat online with a Microsoft Answer Tech support staff. Using the app, you can also arrange a call-back.

6] Use Microsoft Answer Desk

You could use the services of Microsoft Answer Desk, a live paid Tech Support site, to chat with a Microsoft support executive.

7] Request Email or Chat support

You can also contact Microsoft Support by email and chat. If a Customer Service Agent is online and available for chat here, you will see a message to this effect. If not, you will see Instant Chat: Customer Service Agents are OFFLINE message, on the right side. You may then try and visit this page for Chat support. Use this form to email Microsoft. They will contact you back via email.

8] Contact Microsoft Customer Support by Phone

You can contact Microsoft Customer Support at Phone Number 1 800-642-7676 or at microsoft.com/contactus.

9] Follow Twitter account

The Microsoft Support Official Twitter Account is @MicrosoftHelps.

10] Other ways

There are more ways to contact Microsoft Support via phone, etc., including for OEM support.

11] Via Microsoft Store

You can also get Windows Help & Support from a Microsoft Store. This post also lists some paid options.

12] Use TWC Search bar

Search for your problem citing the specific problem you get or the error you receive using our TWC Search. Chances are high; you will see something helpful. If not, you may request us to develop a tutorial. If we can, we will do it.

13] Use Quick Assist

You can now also give or take Tech Support remotely using Quick Assist in Windows 11/10.

14] Other useful links

Here are some links that will help you take the first step in resolving your Windows 10 problems:

1. Windows Problems, Issues with solutions and fixes
2.  Windows Support and Solutions. Try these Universal Guru Fixes
3. FixWin for Windows is a portable freeware that allows you to fix and repair issues and annoyances, with a single click
4. How to Get Help with File Explorer
5. How to open .hlp files in Windows.

You may want to read these links which may help you when seeking help and support from Microsoft:

1. Microsoft Support Diagnostic Tool in Windows is used by Microsoft Support to help diagnose Windows problems. When you contact Microsoft Support for any help, the support professional will give you a Passkey. You are required to open the Microsoft Support Diagnostic Tool and enter the Passkey. You should know this beforehand.
2. The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.
3. Microsoft Easy Assist allows a Microsoft support professional to remotely connect to your computer and help you solve a problem. Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps.

All the best!

Related read: Get Help in Windows continuously popping up.

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