如果当您尝试在Windows 10中的(Windows 10)Netflix UWP（通用 Windows 平台(Universal Windows Platform)）应用程序上打开或流式传输内容时遇到H403或 H404错误代码消息，那么这篇文章旨在帮助您。在这篇文章中，我们将确定一些可能触发错误的潜在已知原因，然后提供您可以尝试帮助修复此问题的可能解决方案。
当Netflix App 无法启动或流式传输内容时，您将收到以下错误消息和代码（视情况而定）；
Sorry, there was a problem communicating with Netflix. Please try again.
(H403)
Netflix 错误代码H403通常表明存储在您的计算机上的临时信息存在一些问题。如果您遇到错误代码H404 ，很可能是因为您的UWP应用程序已过时。
Netflix 错误代码 H403 和 H404
如果您遇到Netflix 错误代码 H403 或 H404(Netflix error code H403 or H404)，您可以尝试以下我们推荐的解决方案（不分先后顺序），看看是否有助于解决问题。
- (Sign)使用其他设备(Netflix)登录Netflix
- 更新您的 Netflix 应用
- 重置 Netflix UWP 应用
- 卸载(Uninstall)并重新安装Netflix应用程序
- 执行系统还原。
让我们看一下与列出的每个解决方案相关的过程的描述。
1]使用(Netflix)其他设备登录(Sign)Netflix
如果您在流式传输Netflix内容时不断在移动设备和桌面设备之间切换，则可能由于本地存储的一些临时数据而出现Netflix 错误 H403 或 H404 。(Netflix error H403 or H404)在这种情况下，您应该能够通过在与触发错误的计算机使用同一网络的另一台设备上登录来解决此问题。
如果(I)您已在另一台设备（网络外）上使用相同帐户登录，请先退出该设备。
理想情况下，您应该使用连接到同一网络的移动设备登录，以清除与您的帐户关联的临时数据。
要使用其他设备登录，请执行以下操作：
- 在您遇到问题的设备上，打开Netflix应用程序并单击操作按钮（右上角）。
- 接下来，从上下文菜单中单击注销。(Sign Out)
- 成功退出Netflix UWP应用后，拿起移动设备并连接到您的桌面（PC 或Mac）所连接的同一网络。
- 移动设备正确连接到同一网络后，打开Netflix App 并使用同一帐户登录。
- 在您的移动设备上成功登录后，流式传输任何类型的内容，然后再次注销并在您的桌面设备上重新登录。
清除与您的帐户关联的临时数据后，您在使用Windows 10 Netflix UWP应用程序时应该不会再遇到错误(Netflix UWP)H403或H404。
2]更新您的Netflix应用程序
由于应用程序已过时，您在尝试通过UWP（Windows 10应用程序）流式传输内容时可能会遇到Netflix 错误代码 H403 0r H404 。(Netflix error code H403 0r H404)在这种情况下，您可以通过强制更新Netflix应用程序来轻松解决问题。
默认情况下，Microsoft Store配置为在用户不使用UWP应用程序时自动更新(UWP)UWP应用程序。
要在Windows 10(Windows 10)上手动更新Netflix App ，请执行以下操作：
- 按Windows键 + R 调用“运行”(Run)对话框。
- 接下来，键入ms-windows-store://home 并按 Enter 打开Microsoft Store的默认仪表板。
- 在Microsoft Store中，单击右上角的操作按钮（省略号 - 三个水平点），然后 从可用选项列表中单击下载和更新。(Downloads and Updates)
- 在“下载和更新(Downloads and Updates) ”屏幕中，点击“ 获取更新”(Get Updates) 按钮并等待 Netflix应用程序更新到最新版本。
安装最新的Netflix UWP版本后，重新启动您的Windows计算机，并通过再次尝试从应用程序流式传输内容来查看问题是否在下次系统启动时得到解决。
3]重置Netflix UWP应用
要重置(reset)Netflix UWP应用，请执行以下操作：
- 按Windows键 + R 调用“运行”(Run)对话框。
- 在“运行”对话框中，键入ms-settings:appsfeatures并按 Enter 以打开“应用程序和功能”(Apps & Features)。
- 在屏幕右侧，查找Netflix App。
- 单击条目并选择高级选项(Advanced Options)。
- 单击重置(Reset)按钮。
等待(Wait)该过程完成，完成后，再次启动您的Netflix应用程序并查看是否出现错误。
4 ] 卸载(] Uninstall)并重新安装Netflix应用程序
要卸载并重新安装Netflix App，请执行以下操作：
注意(Note)：卸载应用程序将删除您已下载的标题。
卸载说明(Uninstall instructions)
- 按Windows键 + R 打开 运行(Run)对话框。
- 接下来，键入ms-settings:appsfeatures并按 Enter打开“设置”应用程序的“应用(Settings)程序和功能(Apps & Features)” 选项卡 。
- 接下来，在“应用和功能”(Apps & Features )窗口右侧找到Netflix应用(Netflix)。
- 选择Netflix应用程序，然后单击“高级菜单(Advanced Menu)”超链接。
- 从新菜单中，单击卸载(Uninstall) （在 卸载(Uninstall) 部分下）以确认卸载过程。
操作完成后，重新启动计算机并等待下一次启动完成。
安装说明(Install instructions)
下次启动完成后，继续如下：
- 按Windows键 + R 打开另一个运行(Run)对话框。
- 现在输入ms-windows-store://home 并按 Enter打开 Microsoft Store(open up the Microsoft Store)。
- 接下来，使用 Microsoft Store 的搜索功能（屏幕右上角）搜索Netflix。
- 单击与Netflix关联的“(Netflix)获取”(Get) 按钮以下载和安装该应用程序。
再次安装应用程序后，再次启动Netflix UWP并查看您是否仍然遇到错误。
5]执行系统还原
如果您在最近的Windows 更新后遇到(Windows Update)Netflix 应用程序错误 H403 或 H404(Netflix app error H403 or H404) ，或者上述方法均无法解决问题，则很可能是由于WINdows更新安装不当或某种原因导致问题仍然存在第 3 方套件的不一致。
在这种情况下，要在不丢失任何数据的情况下解决问题，就是使用系统还原实用程序将您的机器恢复到健康状态，在这种状态下，当前导致错误代码的情况不会发生。
要执行系统还原，请执行以下操作：
- 按 Windows 键 + R。
- 在“运行”对话框中，键入rstrui 并按 Enter 以打开“ 系统还原(System Restore) 向导”。
- 到达System Restore的初始屏幕后，单击Next前进到下一个窗口。
- 在下一个屏幕上，首先选中与Show more restore points关联的框。
- 完成此操作后，选择一个日期早于您第一次开始注意到错误的日期。
- 单击下一步(Next) 前进到下一个菜单。
- 单击完成(Finish) 并在最后的提示处确认。
在下一次系统启动时，您的旧计算机状态将被强制执行。
Hopefully, any one of these solutions should fix the issue for you!
How to fix Netflix error code H403 and H404 on Windows 10
If when you try to opеn or stream contents on the Netflix UWP (Universal Windows Platform) application in Windows 10 and you encounter the H403 or H404 error code message, then this post is intended to help you. In this post, we will identify some potential known causes that can trigger the error and then provide the possible solutions you can try to help remediate this issue.
When the Netflix app fails to launch or stream content, you’ll receive the following error message and code as the case may be;
Sorry, there was a problem communicating with Netflix. Please try again.
(H403)
The Netflix error code H403 typically points down to some issue with the temporary information that is being stored on your computer. If you’re encountering the error code H404, it’s most likely due to the fact that your UWP application is outdated.
Netflix error code H403 and H404
If you’re faced with the Netflix error code H403 or H404 , you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Sign into Netflix using a different device
- Update your Netflix app
- Reset the Netflix UWP app
- Uninstall & reinstall the Netflix app
- Perform System Restore.
Let’s take a look at the description of the process involved in relation to each of the listed solutions.
1] Sign into Netflix using a different device
If you’re constantly switching between mobile and desktop when streaming Netflix content, it’s possible that the Netflix error H403 or H404 appears due to some temporary data that is being stored locally. In this case, you should be able to fix the issue by signing in on another device that’s using the same network as the computer that’s triggering the error.
If you are already signed in with the same account on another device (outside your network), sign out of it first.
Ideally, you should sign in with a mobile device connected to the same network in order to clear the temp data associated with your account.
To sign in using another device, do the following:
- On the device that you’re encountering the issue on, open the Netflix app and click on the action button (top-right corner).
- Next, click on Sign Out from the context menu.
- Once you have successfully signed out of your Netflix UWP app, pick up a mobile device and connect to the same network that your desktop (PC or Mac) is connected to.
- After the mobile device is correctly connected to the same network, open the Netflix app and sign in with the same account.
- After you have successfully signed in on your mobile device, stream any type of content, then sign out again and re-sign in on your desktop device.
Once the temporary data associated with your account is cleared, you should no longer encounter the error H403 or H404 when using the Windows 10 Netflix UWP app.
2] Update your Netflix app
You can encounter the Netflix error code H403 0r H404 when attempting to stream content via the UWP (Windows 10 app) due to the fact that the application is outdated. In this case, you can resolve the issue easily by forcing the Netflix application to update.
By default, the Microsoft Store is configured to auto-update UWP applications whenever the user is not using a UWP application.
To manually update the Netflix app on Windows 10, do the following:
- Press Windows key + R to invoke the Run dialog box.
- Next, type ms-windows-store://home and press Enter to open up the default dashboard of the Microsoft Store.
- Inside the Microsoft Store, click on the action button (ellipsis – the three horizontal dots) at top-right corner and then click on Downloads and Updates from the list of available options.
- Inside the Downloads and Updates screen, hit the Get Updates button and wait until the Netflix app is updated to the latest version.
After the latest Netflix UWP version is installed, reboot your Windows machine and see if the issue is resolved at the next system startup by attempting to stream content from the app once again.
3] Reset the Netflix UWP app
To reset the Netflix UWP app, do the following:
- Press Windows key + R to invoke the Run dialog box.
- In the Run dialog box, type ms-settings:appsfeatures and hit Enter to open up Apps & Features.
- On the right side of the screen, look for the Netflix app.
- Click the entry and select Advanced Options.
- Click the Reset button.
Wait for the process to finish and when done, launch your Netflix app again and see if the error appears.
4] Uninstall & reinstall the Netflix app
To uninstall and reinstall the Netflix app, do the following:
Note: Uninstalling the app will delete the titles that you have downloaded.
Uninstall instructions
- Press Windows key + R to open up a Run dialog box.
- Next, type ms-settings:appsfeatures and press Enter to open up the Apps & Features tab of the Settings app.
- Next, locate the Netflix app on the right side of the Apps & Features window.
- Select the Netflix app and click on the Advanced Menu hyperlink.
- From the new menu, click on Uninstall (under the Uninstall section) in order to confirm the uninstallation process.
Once the operation is complete, reboot your computer and wait for the next startup to complete.
Install instructions
After the next startup is complete, continue as follows:
- Press Windows key + R to open up another Run dialog box.
- Now type ms-windows-store://home and press Enter to open up the Microsoft Store.
- Next, use the Microsoft Store’s search function (top-right section of the screen) to search for Netflix.
- Click on the Get button associated with Netflix in order to download & install the application.
Once the application is installed again, launch Netflix UWP again and see if you’re still encountering the error.
5] Perform System Restore
If you’re encountering the Netflix app error H403 or H404 after a recent Windows Update or none of the methods above have allowed you to resolve the issue, it’s very likely that the problem persists due to a badly installed WIndows update or due to some kind of inconsistency by 3rd party suite.
In this case, to fix the issue without any data loss is to use the system restore utility to bring back your machine to a healthy state in which the circumstances that are currently causing the error code where no occurring.
To perform System Restore, do the following:
- Press Windows key + R.
- In the Run dialog box, type rstrui and hit Enter to open up the System Restore Wizard.
- Once you arrive at the initial screen of System Restore, click Next to advance to the next window.
- At the next screen, start by checking the box associated with Show more restore points.
- After you’ve done this, select a point which has an older date than the one in which you first started to notice the error.
- Click Next to advance to the next menu.
- Click Finish and confirm at the final prompt.
At the next system startup, your older computer state will be enforced.
Hopefully, any one of these solutions should fix the issue for you!
