Roku 是一个流行的流媒体平台(Roku is a popular streaming platform)，让用户可以访问他们喜欢的所有服务，从Netflix到ESPN。它结合了两全其美：语音控制和物理控制。Roku没有笨拙的命令或响应速度慢的应用程序，而是包含一个您可以使用的物理遥控器。
如果Roku遥控器无法正常工作，您可以采取一些步骤来纠正它。其中一些很简单，而另一些则更深入。不过，这些步骤都不难——这意味着您可以轻松地返回观看自己喜欢的内容。
1.检查电池(Check the Batteries)
如果您的Roku(Roku)遥控器不工作，您应该做的第一件事是检查电池。确保他们仍然有费用。如果你怀疑他们已经死了，就把他们换掉。Roku遥控器使用两节AAA电池。
您可以在Roku(Roku)应用程序中查看遥控器的电量。打开设置(Settings )>遥控器和设备(Remotes & devices)>遥控器(Remotes)>选择您的遥控器(select your remote )>关于。(About. )在此菜单中，您将看到上次使用遥控器的时间、当前电池电量(current battery level)、MAC 地址等。
如果您使用Roku Remote Pro，请将微型 USB 连接到遥控器的末端并插入充电。
2.重置您的 Roku 遥控器(Reset Your Roku Remote)
如果您的Roku(Roku)遥控器不工作，一个简单的解决方法是重置它。这将清除许多最常见的问题，特别是如果它们是由配对问题引起的。
- 从Roku(Roku)遥控器 中取出电池。
- 拔下您的 Roku 接收器。
- 等待至少十秒钟，然后将Roku接收器重新连接到电源。
- 等待主屏幕加载到电视上。(onto your TV.)
- 将电池放回Roku遥控器。
这是一个简单的修复程序，只需不到一分钟即可完成。
3.重新配对你的遥控器(Re-Pair Your Remote)
如果重置遥控器不起作用，您应该尝试重新配对遥控器。这样做将纠正可能由错误连接引起的任何问题。
- 断开您的Roku接收器与电源的连接。
- 从Roku(Roku)遥控器中取出电池。
- 十秒钟后，重新连接接收器。
- 主(Home)屏幕出现在电视上后，将电池放回遥控器中。几秒钟后，“正在配对遥控器……”应该会出现在屏幕上。
等待(Wait)遥控器重新建立连接，它应该可以正常运行。请注意，在将Roku重新连接到电源之前，从遥控器中取出电池非常重要。(before)如果您不这样做，Roku将使用与以前相同的设置自动连接到遥控器。
4.重新定位接收器(Reposition The Receiver)
Roku遥控器有两种主要类型：红外遥控器和“增强型”遥控器。
标准(Standard)红外遥控器需要接收器的视线。如果有东西挡住了接收器或遥控器，它不会接收到您的输入。确保(Make)没有任何东西妨碍接收器，并且咖啡桌装饰甚至是流浪的品客薯片(Pringles)之类的东西都不会阻塞遥控器和接收器之间的线路。
(Enhanced)另一方面，增强型遥控器可以“指向任何地方”。您今天可以购买的大多数现代Roku型号都配备了增强型遥控器。它通过Wi-Fi工作，这意味着您可以按下按钮，无论它指向哪里，它都会工作。我们通过将遥控器带到房子的二楼来测试这一点，远离Roku本身。它仍然响应远程输入。
5.去除HDMI干扰(Remove HDMI Interference)
如果您使用直接连接到电视HDMI端口的(HDMI)Roku流媒体棒，您可能会因为附近的HDMI 电缆(HDMI cables)而受到干扰。如果您的电视有多个HDMI端口（特别是如果它有四个或更多，并且都在使用中），信号泄漏可能会中断Roku和遥控器之间的连接。
解决此问题的方法是使用HDMI 电缆延长器(HDMI cable extender)。在Roku(Roku)棒和其他HDMI电缆之间放置距离，即使是很小的距离，也可以解决问题。如果您使用更高级的Roku，例如 4K 型号，HDMI信号干扰的机会要小得多。
6.使用 Roku 应用程序(Use The Roku App)
您可能会使用Roku 应用程序(Roku app)来设置流媒体盒。它为您提供智能手机上的应用程序内遥控器，即使您的物理遥控器不工作，只要您的Roku连接到互联网，它也可以工作。
虽然该应用程序可让您启动一些节目，但主要价值在于遥控器。您可以使用它通过手机输入节目和电影名称、搜索内容、浏览 Roku 的菜单等等。如果您的物理遥控器无法按您想要的方式工作，请使用应用内遥控器。
如果您的Roku遥控器停止工作，请不要放弃。上面的提示将帮助您立即恢复狂欢观看您最新的最爱。
Roku Remote Not Working? 6 Fixes to Try
Roku is a popular streaming platform that provides users access to all of their favorite services, from Netflix to ESPN. It combines the best of both worlds: voice control and physical control. Instead of fumbling with unwieldy commands or a less-than-responsive app, Roku includes a physical remote you can use.
If the Roku remote is not working correctly, there are steps you can take to correct it. Some of these are simple, while others are more in-depth. None of these steps are difficult, though — which means you can easily go back to watching your favorite content.
1. Check the Batteries
The first thing you should do if your Roku remote isn’t working is check the batteries. Make sure they still have a charge. If you suspect they’re dead, swap them out. Roku remotes use two AAA batteries.
You can check the charge level of your remote within the Roku app. Open Settings > Remotes & devices > Remotes > select your remote > About. From this menu, you will see when the remote was last used, its current battery level, MAC address, and more.
If you use a Roku Remote Pro, attach the micro-USB to the end of the remote and plug it in to charge.
2. Reset Your Roku Remote
One easy fix if your Roku remote is not working is to reset it. This will clear many of the most common issues, especially if they result from a pairing problem.
- Take the batteries out of your Roku remote.
- Unplug your Roku receiver.
- Wait for at least ten seconds and then reconnect your Roku receiver to power.
- Wait for the main screen to load onto your TV.
- Put the batteries back into your Roku remote.
This is an easy fix that takes less than a minute to perform.
3. Re-Pair Your Remote
If resetting the remote didn’t work, you should try re-pairing the remote. Doing so will correct any problems that might be caused by a faulty connection.
- Disconnect your Roku receiver from its power source.
- Remove the batteries from your Roku remote.
- After ten seconds, reconnect the receiver.
- After the Home screen appears on your TV, place the batteries back in your remote. “Pairing remote…” should appear on screen after a few seconds.
Wait for the remote to re-establish a connection and it should operate without a problem. Note that it’s important to remove the batteries from the remote before you reconnect the Roku to power. If you don’t do this, the Roku will automatically connect to the remote with the same settings as before.
4. Reposition The Receiver
There are two main types of Roku remotes: infrared remotes and the “enhanced” remotes.
Standard infrared remotes require line of sight to the receiver. If there’s something blocking the receiver or the remote, it won’t pick up on your inputs. Make sure nothing is in the way of the receiver and that things like coffee table decor or even a stray Pringles can isn’t blocking the line between your remote and receiver.
Enhanced remotes, on the other hand, are “point anywhere.” The majority of modern Roku models you can buy today come with the enhanced remote. It works over Wi-Fi, which means you can press the button and it will work regardless of where it’s pointed. We tested this by taking the remote to the second floor of the house, away from the Roku itself. It still responded to remote inputs.
5. Remove HDMI Interference
If you use a Roku streaming stick that connects directly to your TV’s HDMI port, you may be experiencing interference as a result of nearby HDMI cables. If your TV has multiple HDMI ports (especially if it has four or more, all in use), signal bleed can interrupt the connection between the Roku and your remote.
The way to fix this problem is to use an HDMI cable extender. Putting distance, even a small amount, between your Roku stick and other HDMI cables can solve the issue. If you use a more advanced Roku, such as the 4K models, the chance of HDMI signal interference is much less.
6. Use The Roku App
You will likely use the Roku app to set up the streaming box. It provides you with an in-app remote on your smartphone that can work even when your physical remote does not, provided your Roku is connected to the internet.
While the app lets you start up some of your shows, the main value lies in the remote. You can use it to type show and movie names through your phone, search for content, navigate through the Roku’s menus, and more. If your physical remote just doesn’t work the way you want, use the in-app remote.
If your Roku remote stops working, don’t give up. The tips above will help you get back to binge-watching your latest fave in no time at all.
