Outlook中的搜索功能可以成为救命稻草,让您不必滚动浏览数百封电子邮件来查找内容。但是,当Outlook搜索停止工作时会发生什么?
在本文中,我们将向您展示修复Outlook(Outlook)搜索的九种方法。我们将从最简单和最有可能的解决方案开始,因此请按照它们列出的顺序尝试这些解决方案。
注意:(Note:)有多个版本的Outlook,我们将尝试尽可能多地涵盖版本之间的过程不同的地方。
1.使用任务管理器(Task Manager)重新启动 Outlook(Restart Outlook)
首先要尝试的是重新启动Outlook。通常(Often),关闭程序并不会阻止它在后台运行。完全重新启动Outlook:
- 打开开始菜单(Start Menu)并键入任务管理器(Task Manager)。
- 单击任务管理器(Task Manager)。
- 在进程(Processes)选项卡下,右键单击邮件(Mail)并选择结束任务(End Task)。
- 重新打开 Outlook。
- 更新 Microsoft Outlook
过时的软件经常会出现故障,因此当(Out-of-date)Outlook搜索不起作用时,接下来要尝试更新Outlook。
2. 更新Outlook 2013、2016(Outlook 2013)或 2019
- 打开Outlook。
- 选择文件(File )> Office 帐户(Office Account)。
- 在产品信息(Product Information)下,单击更新选项(Update Options)。
- 选择Enable Updates,然后在下拉框中选择Update Now。
更新 Outlook 2010(Update Outlook 2010)、Outlook 2016 for Mac和Outlook for Mac 2011(Mac 2011)
- 打开Outlook。
- 选择帮助(Help)>检查更新(Check for Updates)。
- 选择安装更新(Install Updates )或检查更新((Check for Updates)如果可用)。否则,请选择自动下载并安装(Automatically Download and Install )>检查更新(Check for Updates)。
更新完成后,检查您的搜索功能是否正常工作。
3. 使用Windows 搜索疑难解答(Windows Search Troubleshooter)
有时,Windows 搜索疑难解答(Windows Search Troubleshooter)能够修复Outlook搜索问题(以及许多其他 Windows 搜索问题(host of other Windows search problems))。试试这个:
- 按Windows key + I 打开设置(Settings)。
- 选择更新和安全(Update & Security)。
- 单击疑难解答(Troubleshoot)并选择其他疑难解答(Additional troubleshooters)。
- 向下滚动并选择搜索和索引(Search and Indexing )>运行疑难解答(Run the troubleshooter)。
- 等待(Wait)疑难解答程序检测到问题。当它询问您注意到什么问题时,选择Outlook 搜索不返回结果(Outlook search doesn’t return results)。
- 让疑难解答程序再次尝试检测任何问题。如果是,请单击以管理员身份尝试这些修复(Try these repairs as an administrator)。
希望故障排除程序能够修复Outlook,并且您的搜索功能将再次正常工作。您可能还希望仔细检查Windows 搜索服务(Windows Search Service)是否 正常工作。
为此:
- 打开开始菜单(Start Menu),在搜索栏中输入services.msc ,然后按(services.msc)Enter。
- 向下滚动并双击Windows Search。
- 对于Startup type,将其设置为Automatic ( Delayed Start) 。(Automatic (Delayed Start))
- 如果服务状态(Service status)没有显示Running,请选择Start。
4.重建展望指数
Outlook程序的搜索功能停止工作的一个常见原因是索引已损坏或无法正常工作。该索引充当目录,允许Outlook搜索您的电子邮件。
要重建索引:
- 打开Outlook。
- 选择文件(File )>选项(Options)。
- 选择搜索(Search)>索引选项(Indexing Options)。
- 选择高级(Advanced )选项。
- 最后,选择Rebuild然后OK。
等待此过程完成,然后重新启动您的 PC。重新启动后,检查Outlook搜索现在 是否正常工作。
5.仔细检查 Outlook 索引设置(Double-Check Outlook Index Settings)
另一个常见问题是与 Outlook 索引相关的设置不正确。通常,Microsoft Office的关键组件不会被索引。
检查索引位置
- 打开Outlook。
- 选择文件(File)>选项(Options)。
- 选择搜索(Search)>索引选项(Indexing Options)。
- 确保列出 了Microsoft Outlook 。
- 如果不是,请单击修改(Modify)。
- 查找并检查Microsoft Outlook,然后选择确定(OK)。
配置索引选项
- 关闭 Outlook。
- 按照上面的步骤 1-3 打开索引选项(Indexing Options)。
- 选择高级(Advanced)。
- 选择文件类型(File Types)选项卡,向下滚动到msg并选择它。
- 确保选中索引属性和文件内容(Index Properties and File Contents )设置。
- 选择确定(OK)。
6. 修复您的 PST 文件
PST文件(个人存储表(Storage Table))是Microsoft用于存储电子邮件、日历信息和联系人的文件格式。这些文件中的一个或多个可能已损坏并导致Outlook搜索出现故障。幸运的是,通常可以修复 PST 文件(repair PST files)。
试试这个:
- 确保 Outlook 已关闭。
- 在文件资源管理器中,导航到C:\Program Files或C:\Program Files (x86)。
- 在搜索框中键入scanpst.exe并双击它以运行可执行文件。
注意:(Note: )您可以在以下位置手动找到最新版本:Â
C:\Program Files\Microsoft Office\root\Official 16
- 在输入要检查的文件名字(Enter the file name to be checked)段中,应自动输入您的主要 .PST 文件。
注意:(Note: )如果不是,可以在以下位置找到:
Windows 10: drive:\Users\<username>\Roaming\Local\Microsoft\Outlook
旧版本:drive:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook
- 选择开始(Start)并等待该过程完成。
- 如果该工具发现错误,请选择修复(Repair)。
- 重新启动 Outlook(Restart Outlook)并检查搜索功能是否有效。
7.使用注册表编辑器
可以使用注册表手动重置Outlook 。这是对任何错误文件的强制清理,我们建议您仅在您是经验丰富的Windows(Windows)用户时才执行此步骤,因为不正确的条目可能会导致一些问题。
在执行此步骤之前,请备份您的注册表。
- 按Windows 键(Windows Key)+ R打开“运行”(Run)对话框。
- 键入regedit并按Enter。
- 在注册表编辑器(Registry Editor)中,导航到:
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook
注意:(Note: )如果您使用的是Outlook 2010,请将 16.0 替换为 14.0。对于Outlook 2013,请使用 15.0。
- 删除此文件夹。
- 重新启动您的 PC 并检查Outlook搜索功能。当您启动 PC 时,注册表项应该会自动重建。
8. 创建一个新的用户配置文件
有时,由于您的Outlook配置文件存在问题,搜索可能会停止工作。如果新配置文件有效,则值得将您的数据和信息从旧配置文件转移到新配置文件以修复搜索故障。
9. 重新安装 Outlook
剩下的唯一选择是尝试重新安装Outlook。为此,您必须使用Office卸载支持工具:
- 下载Office 卸载支持工具(Office uninstall support tool)。
- 下载后运行安装程序。
- 选择您要卸载的Office版本(例如Microsoft 365 Apps)并完成向导。
- 重新启动您的电脑。当卸载程序自动重新打开时完成这些步骤。
- 重新安装您要使用 的Office版本。
寻找失去的时间
能够按发件人、日期、关键字(search Outlook by sender, date, keyword)等搜索 Outlook 是其最有用的功能之一。因此,希望本指南中的修复之一解决了您的Outlook搜索问题,您可以返回您的电子邮件。如果您知道我们未在此处列出的修复程序,请在评论中告诉我们!
How to Fix Outlook Search Not Working
The search feature in Outlook can be a lifesaver, saving you from having to scroll through hundreds of emails to find something. But, what happens when Outlook search stops working?
In this article, we’ll show you nine ways to fix Outlook search. We’ll start with the easiest and most likely fix, so try these solutions in the order in which they’re listed.
Note: There are several versions of Outlook, and we’ll try to cover as many as possible wherever the process varies between versions.
1. Restart Outlook Using the Task Manager
The first thing to try is simply restarting Outlook. Often, closing the program doesn’t stop it from running in the background. To restart Outlook completely:
- Open the Start Menu and type Task Manager.
- Click on Task Manager.
- Under the Processes tab, right-click Mail and select End Task.
- Re-open Outlook.
- Update Microsoft Outlook
Out-of-date software often introduces glitches, so the next thing to try when Outlook search is not working is updating Outlook.
2. Update Outlook 2013, 2016, or 2019
- Open Outlook.
- Select File > Office Account.
- Under Product Information, click Update Options.
- Select Enable Updates, then in the drop-down box select Update Now.
Update Outlook 2010, Outlook 2016 for Mac, and Outlook for Mac 2011
- Open Outlook.
- Select Help > Check for Updates.
- Select Install Updates or Check for Updates if they’re available. Otherwise, select Automatically Download and Install > Check for Updates.
Once the update has been completed, check to see if your search function is working.
3. Use the Windows Search Troubleshooter
Sometimes, the Windows Search Troubleshooter is able to fix Outlook search issues (as well as a host of other Windows search problems). To try this:
- Press the Windows key + I to open Settings.
- Select Update & Security.
- Click Troubleshoot and select Additional troubleshooters.
- Scroll down and select Search and Indexing > Run the troubleshooter.
- Wait for the troubleshooter to detect problems. When it asks what problems you’ve noticed, select Outlook search doesn’t return results.
- Let the troubleshooter try to detect any problems again. If it does, click Try these repairs as an administrator.
Hopefully, the troubleshooter is able to repair Outlook and your search function will work again.You may also wish to double-check that the Windows Search Service is working.
To do so:
- Open the Start Menu, type services.msc in the search bar and press Enter.
- Scroll down and double-click Windows Search.
- For Startup type, set it to Automatic (Delayed Start).
- If the Service status doesn’t say Running, select Start.
4. Rebuild the Outlook Index
A common reason for the Outlook program’s search function to stop working is that the index is corrupted or not working correctly. The index acts as a catalog that allows Outlook to search your emails.
To rebuild the index:
- Open Outlook.
- Select File > Options.
- Select Search > Indexing Options.
- Select Advanced options.
- Finally, select Rebuild and then OK.
Wait for this process to complete and then restart your PC. Once it has restarted, check to see whether Outlook search is now working.
5. Double-Check Outlook Index Settings
Another common issue is that the settings relating to Outlook’s index are incorrect. Usually, key components of Microsoft Office aren’t indexed.
Check the Indexed Locations
- Open Outlook.
- Select File > Options.
- Select Search > Indexing Options.
- Make sure that Microsoft Outlook is listed.
- If it isn’t, click Modify.
- Find and check Microsoft Outlook, then select OK.
Configure Indexing Options
- Close Outlook.
- Follow steps 1-3 above to open Indexing Options.
- Select Advanced.
- Select the File Types tab, scroll down to msg and select it.
- Ensure that the Index Properties and File Contents setting is checked.
- Select OK.
6. Repair Your PST Files
A PST file (Personal Storage Table) is a file format that Microsoft uses to store emails, calendar information, and contacts. It’s possible that one or more of these files has become corrupted and is causing the Outlook search to malfunction. Luckily, it’s often possible to repair PST files.
To try this:
- Ensure that Outlook is closed.
- In File Explorer, navigate to C:\Program Files or C:\Program Files (x86).
- Type scanpst.exe into the search box and double-click it to run the executable file.
Note: You can find the most recent version manually at:
C:\Program Files\Microsoft Office\root\Official 16
- In the field Enter the file name to be checked, your primary .PST file should be entered automatically.
Note: If not this can be found at:
Windows 10: drive:\Users\<username>\Roaming\Local\Microsoft\Outlook
Older versions: drive:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook
- Select Start and wait for the process to complete.
- If the tool finds errors, select Repair.
- Restart Outlook and check if the search function works.
7. Use the Registry Editor
It’s possible to reset Outlook manually by using the registry. This is a kind of forced clean up of any bugged files, and we recommend only doing this step if you’re an experienced Windows user, as several issues can arise from incorrect entries.
Prior to doing this step, make a backup of your registry.
- Press the Windows Key + R to open the Run dialog box.
- Type regedit and hit Enter.
- In the Registry Editor, navigate to:
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook
Note: If you’re using Outlook 2010, replace 16.0 with 14.0. For Outlook 2013, use 15.0.
- Delete this folder.
- Restart your PC and check the Outlook search function. The registry entry should automatically rebuild as you boot your PC.
8. Create a New User Profile
Sometimes, the search may stop working due to an issue with your Outlook profile. If a new profile works, it’s worth transferring your data and information from your old profile to the new one to fix the search malfunction.
9. Reinstall Outlook
The only option remaining is to try and reinstall Outlook. To do so, you will have to use the Office uninstall support tool:
- Download the Office uninstall support tool.
- Run the installer once it’s downloaded.
- Select the version of Office you wish to uninstall (for instance, Microsoft 365 Apps) and complete the wizard.
- Restart your PC. Complete the steps when the uninstaller automatically re-opens.
- Reinstall the version of Office you wish to use.
In Search of Lost Time
Being able to search Outlook by sender, date, keyword, etc., is one of its most useful features. So, hopefully, one of the fixes in this guide sorted out your Outlook search issue and you can get back to your emails. If you know of a fix we haven’t listed here, let us know in the comments!