蓝屏(Blue Screen)死机错误在(Death)Windows 10上相当常见。相当多的这些BSOD错误是由损坏、过时、不兼容的驱动程序引起的。在这篇文章中，我们专注于三个这样的驱动程序，即；FaceIt.sys、rzudd.sys和AcmeVideo.sys。这篇文章将为您可能在 Windows 10 设备上遇到的由上述驱动程序触发的BSOD错误提供最合适的解决方案。
在我们开始之前。让我们根据它们所属的应用程序和进程来识别这些驱动程序。
FaceIt.sys
FaceIt.sys是FACE IT LIMITED数字签名(FACE IT LIMITED)游戏(FaceIt.sys)的反作弊驱动程序 。
rzudd.sys
该文件通常属于产品Razer Rzudd Engine。该驱动程序由Razer USA Ltd公司开发。
AcmeVideo.sys
该文件是ACME Video Solutions的硬件视频驱动程序(video driver)。
FaceIt.sys、rzudd.sys 或 AcmeVideo.sys 蓝屏错误(rzudd.sys or AcmeVideo.sys BSOD error)
如果您遇到指示FaceIt.sys、rzudd.sys 或 AcmeVideo.sys 驱动程序失败的(FaceIt.sys, rzudd.sys, or AcmeVideo.sys driver failed)BSOD 错误(BSOD error)，您可以尝试以下我们推荐的解决方案。查看(See)这些解决方案中的哪些可能适用于您的情况。
- 运行驱动程序验证程序
- 更新驱动程序
- 回滚驱动
- 卸载/删除驱动程序
- 全新安装驱动
- 禁用驱动程序签名强制(driver signature enforcement)
- 运行蓝屏在线疑难解答(Blue Screen Online Troubleshooter)
- 用反rootkit软件扫描PC
- 禁用自动分页文件大小管理(Automatic Paging File Size Management)
- 运行 CHKDSK
- 运行内存测试
- 执行系统还原
- 卸载第三方安全软件(security software)
- 检查并修复硬件问题
让我们看一下关于列出的每个解决方案所涉及的过程的描述。
如果能正常登录就好了；否则，您必须启动进入安全模式(Mode)，进入高级启动(Advanced Startup)选项屏幕，或使用安装媒体(Installation Media)启动才能执行这些说明。
1]运行驱动程序验证程序
据估计，大约四分之三的蓝屏是由错误的驱动程序引起的。Driver Verifier是一种实时运行以检查驱动程序行为的工具。例如，Driver Verifier检查内存资源的使用情况，例如内存池。如果它在驱动程序代码(driver code)的执行中发现错误，它会主动创建一个异常，以允许进一步检查驱动程序代码(driver code)的那部分。驱动程序验证程序管理器(Driver Verifier Manager)内置于Windows 10中。您可以配置要验证的驱动程序。验证驱动程序的代码在运行时会增加开销，因此请尝试验证尽可能少的驱动程序。
2]更新驱动程序
错误或过时的驱动程序也可能触发此BSODerror 。
在这种情况下，您可以通过设备管理(Device Manager)器手动更新驱动程序，也可以在Windows 更新下的(Windows Update)可选(Optional) 更新(Updates)部分获取驱动程序更新。您也可以从制造商的网站下载最新版本的驱动程序。
3]回滚驱动程序
如果您在驱动程序更新(driver update)后开始遇到BSOD 错误(BSOD error)，您可以将驱动程序回滚到早期版本，看看是否有帮助。
4]卸载/删除驱动程序
如果更新或回滚驱动程序无法解决问题，下一个最佳逻辑解决方案是通过设备管理器(Device Manager)卸载驱动程序并重新启动计算机。当 Windows 10 启动时，它会自动安装在大多数情况下都可以使用的通用驱动程序。(generic driver)
或者，您可以通过命令提示符(command prompt)删除驱动程序。这是如何做：
- 按Windows key + R调用“运行”对话框。
- 在“运行”对话框中，键入
cmd然后按CTRL + SHIFT + ENTER以在管理员/提升模式下打开命令提示符。(Command Prompt) - 在命令提示符窗口(command prompt window)中，键入下面的命令并在每行后按Enter 。将
<ProblematicDriver.sys>占位符替换为驱动程序的实际名称。
cd C:/Windows/System32/drivers
del <ProblematicDriver.sys>
命令执行后，重新启动您的 PC 并查看特定的BSOD 错误(BSOD error)是否已解决。
5]全新安装驱动程序
在开始此过程之前，您需要知道驱动程序安装程序(driver installer)存储其临时文件的位置。其他驱动程序包可能使用其他位置，但您需要知道此信息才能清除这些文件，否则Windows可能会尝试从该位置安装旧驱动程序。
要在Windows 10(Windows 10)上全新/全新安装驱动程序，请执行以下操作：
- 确保(Make sure)您拥有要安装的驱动程序的最新驱动程序安装(driver installer)程序。
- 右键单击 开始(Start) 并单击 应用程序(A)和功能 (pps and Features )，然后卸载与您将重新安装的驱动程序关联的所有应用程序。
- 使用 Start > Power > Restart.不要使用机器的电源按钮(power button)。此按钮通常映射到“睡眠”功能，并没有相同的用途。重新启动计算机会清除可能与临时文件夹中的文件相关联的所有正在运行的进程。
- 删除(Delete)设备驱动程序(device driver)的所有临时安装文件。
- 右键单击 开始(Start) ，然后单击 设备管理器(Device Manager)。
- 单击 查看(View) 并单击 显示隐藏的设备(Show hidden devices)（注意：这将显示许多不再连接到您的机器的设备，以及不应触摸的设备。如果有疑问，请不要理会）。
- 找到您要卸载或重新安装其驱动程序的设备。
- 右键单击设备，然后单击 卸载。(Uninstall.)
- 如果存在该选项，请选中 删除此设备的驱动程序软件(Remove the driver software for this device)复选框。
- 单击 卸载(Uninstall) 按钮。
- 卸载此设备的任何副本，即使它们是灰色的。
- 设备管理器(Device Manager)完成驱动程序卸载后，单击设备管理器(Device Manager)顶部的浅蓝色 扫描硬件更改 (Scan for hardware changes )图标。该设备可能会重新出现。如果有多个，则应该只出现一个。
- 重复卸载步骤，直到您不再看到删除此设备的驱动程序软件(Remove the driver software for this device)的选项。此时，您已从驱动程序商店(driver store)中删除了所有已安装的驱动程序。如果Windows有默认驱动程序(default driver)，它仍会重新安装该驱动程序，但您通常可以保留该驱动程序，因为它随Windows提供。
- 再次重新启动您的机器。
- 运行最新驱动程序的安装程序。
6]禁用驱动程序(Disable driver) 签名强制(signature enforcement)
此解决方案要求您禁用驱动程序签名强制(signature enforcement)。这样做，看看是否有帮助。
7]运行(Run)蓝屏在线疑难解答(Blue Screen Online Troubleshooter)
运行Microsoft的蓝屏在线疑难解答(Blue Screen Online Troubleshooter) 。它可以帮助初学者和新手用户解决他们的蓝屏(Blue)问题(Screens)并自动修复停止错误(stop error)。
8]用反rootkit软件扫描PC
蓝屏(Blue)，在极少数情况下可能是由与反作弊(Anti-cheat)冲突的 rootkit 感染引起的。确保(Make)使用反 rootkit 软件扫描您的 PC。
9]禁用自动分页文件大小管理(Disable Automatic Paging File Size Management)
分页文件大小(file size)是一种内存管理方案(memory management scheme)，用于在您登录计算机时调整内存大小。(memory size)这可能会导致rzudd.sys 蓝屏错误(rzudd.sys BSOD error)。在这种情况下，您可以禁用自动分页文件大小管理(paging file size management)并给它一个更高的数字，看看是否能解决问题。
10]运行CHKDSK
由于系统错误(system error)或硬盘驱动器上有坏扇区，可能会出现一些BSOD 问题。(BSOD issue)在这种情况下，您可以使用命令提示符运行(command prompt)CHKDSK并检查它是否可以解决问题。
11]运行内存测试
RAM中的损坏可能会使Windows 10 不稳定，从而触发蓝屏(Blue Screen)死机(Death)错误。因此，如果您添加了新的RAM 棒(RAM stick)，请将其移除并检查是否导致错误。如果没有，那么您需要运行内存测试(memory test)。Windows将开始检查RAM中的异常情况。如果发现，您需要更换受影响的RAM。
12]执行系统还原
您完全有可能遇到由您的系统最近经历的更改导致的驱动程序问题引起的 BSOD 错误。
此解决方案要求您将系统还原到较早的时间点。当系统正常工作时，这会将您的系统恢复到较早的时间点。
13]卸载(Uninstall)第3方安全软件(security software)
此解决方案要求您使用专用删除工具(removal tool)从 PC 中删除所有第三方防病毒程序， 以删除与您的防病毒程序关联的所有文件。
如果删除防病毒软件修复了此错误，您现在可以再次安装相同的防病毒软件，或者您可以切换到替代软件，或者最好仍然坚持使用Windows 10原生AV 程序(AV program)- Windows Defender。
14]检查并修复硬件问题
硬件(Hardware)问题，故障或冲突(faulty or conflicting)或简单失败都可能导致AcmeVideo.sys BSOD 错误(AcmeVideo.sys BSOD error)。硬件(Hardware)故障可能是可以纠正的。例如，如果温度太高，芯片可能会由于其紧急关闭系统(emergency shutdown system)而关闭。以某种方式改善对芯片的冷却，将解决问题。
这篇文章中提供的解决方案可以帮助您解决由Windows 10上的驱动程序引起的大多数 BSOD 错误。
Fix FaceIt.sys, rzudd.sys or AcmeVideo.sys BSOD error on Windows 10
Blue Screen of Death errors are fairly common on Windows 10. Quite a significant number of these BSOD errors are caused by corrupted, outdated, incompatible drivers. In this post, we focus on three of such drivers viz; FaceIt.sys, rzudd.sys and AcmeVideo.sys. This post will offer the most suitable solutions to BSOD errors that you might encounter on your Windows 10 device, triggered by these aforementioned drivers.
Before we get right to it. let’s ID these drivers in relation to which apps and processes they belong to.
FaceIt.sys
The FaceIt.sys is an anti-cheat driver for games digitally signed by FACE IT LIMITED.
Rzudd.sys
This file most often belongs to the product Razer Rzudd Engine. The driver is developed by company Razer USA Ltd.
AcmeVideo.sys
This file is a video driver for hardware by ACME Video Solutions.
FaceIt.sys, rzudd.sys or AcmeVideo.sys BSOD error
If you’re faced with a BSOD error indicating FaceIt.sys, rzudd.sys, or AcmeVideo.sys driver failed, you can try our recommended solutions below. See which of these solutions may apply in your case.
- Run Driver Verifier
- Update driver
- Rollback driver
- Uninstall/Delete driver
- Fresh install driver
- Disable driver signature enforcement
- Run the Blue Screen Online Troubleshooter
- Scan PC with anti-rootkit software
- Disable Automatic Paging File Size Management
- Run CHKDSK
- Run Memory Test
- Perform System Restore
- Uninstall 3rd-party security software
- Check and fix hardware issue
Let’s take a look at the description of the process involved concerning each of the listed solutions.
If you can log in normally, good; else you will have to boot into Safe Mode, enter the Advanced Startup options screen, or use the Installation Media to boot to be able to carry out these instructions.
1] Run Driver Verifier
It is estimated that about three-quarters of blue screens are caused by faulty drivers. Driver Verifier is a tool that runs in real-time to examine the behavior of drivers. For example, Driver Verifier checks the use of memory resources, such as memory pools. If it sees errors in the execution of driver code, it proactively creates an exception to allow that part of the driver code to be further scrutinized. The Driver Verifier Manager is built into Windows 10. You can configure which drivers you would like to verify. The code that verifies drivers adds overhead as it runs, so try and verify the smallest number of drivers as possible.
2] Update driver
Faulty or outdated drivers may trigger this BSODerror as well.
In this case, you can either update your driver manually via the Device Manager, or you can get the driver updates on the Optional Updates section under Windows Update. You may also download the latest version of the driver from the manufacturer’s website.
3] Rollback driver
If you started encountering the BSOD error after a driver update, you can rollback the driver to an earlier version and see if that helps.
4] Uninstall/Delete driver
If updating or rolling back the driver fails to resolve the issue, the next best logical solution is to uninstall the driver via Device Manager and restart your computer. When Windows 10 boots, it will automatically install the generic driver which works in most cases.
Alternatively, you can delete the driver via command prompt. Here’s how:
- Press Windows key + R to invoke the Run dialog.
- In the Run dialog box, type
cmd and then press CTRL + SHIFT + ENTER to open Command Prompt in admin/elevated mode. - In the command prompt window, type the command below and hit Enter after each line. Replace the
<ProblematicDriver.sys> placeholder with the actual name of the driver.
cd C:/Windows/System32/drivers
del <ProblematicDriver.sys>
Once the command executes, restart your PC and see if the particular BSOD error is resolved.
5] Fresh install driver
Before you begin this process, you need to know where the driver installer stores its temporary files. Other driver packages may use other locations, but you will need to know this information to clear these files, or Windows may attempt to install old drivers from this location.
To fresh/clean install a driver on Windows 10, do the following:
- Make sure you have the latest driver installer for the driver you will be installing.
- Right-click Start and click Apps and Features and uninstall any applications associated with the drivers that you will be reinstalling.
- Restart your machine using Start > Power > Restart. Do not use your machine’s power button. This button is often mapped to the “Sleep” function and does not serve the same purpose. Restarting your machine clears any running processes that may be tied to files in the temporary folders.
- Delete all temporary installation files for the device driver.
- Right-click Start and click Device Manager.
- Click View and click Show hidden devices (Note: this will reveal many devices that are no longer attached to your machine, as well as devices that should not be touched. If in doubt, leave it alone).
- Find the device whose driver you are uninstalling or reinstalling.
- Right-click the device and click Uninstall.
- Check the box for Remove the driver software for this device, if the option exists.
- Click the Uninstall button.
- Uninstall any duplicates of this device, even if they are grayed out.
- Once the Device Manager has completed uninstalling the drivers, click the light-blue Scan for hardware changes icon at the top of Device Manager. The device will probably reappear. If there were multiples, only one should appear.
- Repeat the step to uninstall until you no longer see the option to Remove the driver software for this device. At this point, you have removed all installed drivers from the driver store. If Windows has a default driver, it will still reinstall that driver, but you can generally leave that driver in place as it ships with Windows.
- Restart your machine once more.
- Run the installer for the latest drivers.
6] Disable driver signature enforcement
This solution requires you to disable driver signature enforcement. Do this and see if that helps.
7] Run the Blue Screen Online Troubleshooter
Run the Blue Screen Online Troubleshooter from Microsoft. It helps beginners & novice users troubleshoot their Blue Screens and fix the stop error automatically.
8] Scan PC with anti-rootkit software
Blue screens, can in some rare cases be caused by a rootkit infection conflicting with the Anti-cheat. Make sure to scan your PC with with an anti-rootkit software.
9] Disable Automatic Paging File Size Management
Paging file size is a memory management scheme to adjust the memory size when you have logged into your computer. This might cause the rzudd.sys BSOD error. In this case, you can disable the automatic paging file size management and give it a higher figure and see if that resolves the issue.
10] Run CHKDSK
Some BSOD issue possibly occurs due to system error or having bad sectors on the hard drive. In this case, you can run CHKDSK using the command prompt and check if it resolves the issue.
11] Run Memory Test
Corruption in RAM can potentially make Windows 10 unstable and thus trigger Blue Screen Of Death errors. So if you added a new RAM stick, remove it and check if that is causing the error. If not, then you need to run a memory test. Windows will initiate checking for the abnormalities in RAM. If it finds any, you need to replace the affected RAM.
12] Perform System Restore
It’s entirely possible that you encounter BSOD errors caused by drivers’ issues facilitated by a change that your system has gone through recently.
This solution requires you to restore your system to an earlier point. This will restore your system to an earlier point when the system was working correctly.
13] Uninstall 3rd-party security software
This solution requires you to remove all third-party antivirus programs from your PC using the dedicated removal tool to remove all files associated with your antivirus program.
If removing the antivirus fixes this error, you can now install the same antivirus again, or you can switch to an alternative software or better still stick to Windows 10 native AV program – Windows Defender.
14] Check and fix hardware issue
Hardware problems, faulty or conflicting or simply failed can cause the AcmeVideo.sys BSOD error. Hardware failing might be correctable. For example, if temperature are too high, the chip might shut down due to its emergency shutdown system. Improving the cooling to the chip in some way, will solve the problem.
The solutions provided in this post can help you resolve most BSOD errors caused by drivers on Windows 10.
