如果每当您尝试在Mac计算机上打开(Mac)Office Word时收到错误提示，指出Microsoft Word 遇到问题需要关闭(Microsoft Word has encountered a problem and needs to close)，那么这篇文章旨在帮助您。在这篇文章中，我们将提供您可以尝试成功解决此问题的最合适的解决方案。
Microsoft Error Reporting
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
当您遇到此错误时，再次打开文档可以正常工作。但是，如果错误是由损坏的Word首选项、用户帐户配置文件、应用程序文件或在后台运行的其他程序导致Word for Mac正常工作而触发的，则必须采取进一步的故障排除步骤，如本文所示。
Word遇到问题，需要在Mac上关闭(Mac)
如果您遇到此问题，可以尝试以下建议，看看是否有助于解决问题。
- 重置 Word for Mac 首选项
- 创建新用户帐户
- 干净启动系统
- 运行修复磁盘权限
- 卸载并重新安装Office for Mac
让我们看一下关于列出的每个解决方案所涉及的过程的描述。
1]重置Word for Mac首选项
若要重置Word for Mac首选项，请执行以下操作：
注意(Note)：重置Word for Mac将删除自定义首选项，例如键盘快捷键或对工具栏或字典的更改。
- 退出所有程序。
- 在 Go 菜单上，单击Home > Library。对于OS X 10.7 ( Lion ) 或更高版本，单击 Go，按住OPTION键并选择Library。
- 打开Preferences文件夹并将(Preferences)com.microsoft.Word.plist拖到 桌面。如果找不到文件，请继续下一步。
- 现在，打开Microsoft文件夹（在Preferences中），然后将com.microsoft.Word.prefs.plist拖到桌面。如果您安装了Service Pack 2，请打开Application Support > Microsoft > Microsoft。
完成后，启动Word，如果错误没有重新出现，您可以退出Word，并将其中一个文件拖回其默认位置并再次测试。如果错误再次出现，则您刚刚拖回的文件已损坏。将其移至废纸篓(Trash)。如果仍然没有错误，请将其他文件从桌面拖到废纸篓(Trash)。该问题现已解决。
但是，如果您启动Word并且出现错误，请退出Word并将这两个文件恢复到其原始位置，然后按如下方式继续：
- 退出所有程序。
- 在 Go 菜单上，单击Home > Library。对于OS X 10.7 ( Lion ) 或更高版本，单击 Go，按住OPTION键并选择Library。
- 打开应用程序支持(Application Support)文件夹 > Microsoft文件夹> Office文件夹> User Templates文件夹。
- 找到Normal.dotm文件，并将其拖到桌面上。
- 启动 Word(Start Word)，如果没有收到错误，请退出Word，然后将Normal.dotm从桌面拖到Trash中。现在问题已经解决了。但是，如果您再次收到错误，请退出Word并将文件恢复到其原始位置并尝试下一个解决方案。
2]创建新的用户帐户
正如已经指出的，损坏的用户帐户可能会导致此错误。在这种情况下，您可以在您的 Mac 计算机上(on your Mac computer)创建一个新用户帐户，登录新帐户并从那里启动Word，看看Microsoft Word 是否遇到问题并需要关闭(Microsoft Word has encountered a problem and needs to close)问题是否已解决。否则，请尝试下一个解决方案。
3]干净启动系统
如果其他程序干扰Word for Mac，您可能会遇到此错误。在这种情况下，您可以按照此 apple.com 支持文章(this apple.com support article)清洁启动(Boot)Mac系统，以确定后台程序是否干扰Office for Mac。
4]运行修复磁盘权限
Apple 的 macOS 磁盘实用程序的修复磁盘权限(Repair Disk Permissions)功能允许用户解决Mac OS X 10.2或更高版本中的问题。
要运行修复磁盘权限(Repair Disk Permissions)，请执行以下操作：
- 单击开始(Go)>实用程序(Utilities)。
- 启动磁盘实用程序。
- 为您的计算机选择主硬盘驱动器。
- 单击急救(First Aid)选项卡。
- 单击修复磁盘权限(Repair Disk Permissions)。
操作完成后，启动Word并查看问题是否已解决。如果没有，请尝试下一个解决方案。
5]卸载(Uninstall)并重新安装Office for Mac
如果Word for Mac应用程序文件已损坏，您很可能会遇到此错误。要修复损坏，您可以卸载(uninstall )Office for Mac，然后重新安装(reinstall the)Office 套件。
这些解决方案中的任何一个都应该适合您！
相关帖子(Related post)：Microsoft Word 已停止在 Windows 10 上运行。
Microsoft Word has encountered a problem and needs to close on Mac
If whenever you try to open Office Word on your Mac computer but recеive the error prompt stating Microsoft Word has encountered a problem and needs to close, then this post is intended to help you. In this post, we will provide the most suitable solutions you can try to successfully resolve this issue.
Microsoft Error Reporting
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
When you encounter this error, opening the document again works fine. However, if the error is triggered by corrupted Word preferences, user account profile, application files or other programs running in the background preventing Word for Mac working properly, then further troubleshooting steps has to be taken, as this post will show.
Word has encountered a problem and needs to close on Mac
If you’re faced with this issue, you can try the following suggestions and see if that helps to resolve the issue.
- Reset Word for Mac preferences
- Create new user account
- Clean Boot system
- Run Repair Disk Permissions
- Uninstall and reinstall Office for Mac
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Reset Word for Mac preferences
To reset Word for Mac preferences, do the following:
Note: Resetting Word for Mac will remove custom preferences, such as keyboard shortcuts, or changes to the toolbars or dictionaries.
- Quit all programs.
- On the Go menu, click Home > Library. For OS X 10.7 (Lion) or above, click Go, hold down the OPTION key and choose Library.
- Open the Preferences folder and drag com.microsoft.Word.plist to the desktop. If you can’t find the file, continue to the next step.
- Now, open the Microsoft folder (in Preferences), and drag com.microsoft.Word.prefs.plist to the desktop. If you have Service Pack 2 installed, open Application Support > Microsoft > Microsoft.
Once done, start Word, if the error doesn’t resurface, you can quit Word, and drag one of the files back to its default location and test again. If the error re-appears, the file you just dragged back is corrupt. Move it to the Trash. If there’s still no error, drag the other file from your desktop to the Trash. The issue is now resolved.
However, if you start Word and the error surfaces, quit Word, and restore both files to their original location and then continue as follows:
- Quit all programs.
- On the Go menu, click Home > Library. For OS X 10.7 (Lion) or above, click Go, hold down the OPTION key and choose Library.
- Open the Application Support folder > Microsoft folder > Office folder > User Templates folder.
- Find the Normal.dotm file, and drag it to the desktop.
- Start Word and if you don’t get the error, quit Word, and drag Normal.dotm from your desktop to the Trash. The issue is now solved. But if you received the error again, quit Word, and restore the file to its original location and try the next solution.
2] Create new user account
As already pointed out, a corrupt user account could cause this error. In which case, you can create a new user account on your Mac computer, log into the new account and start Word from there and see if the Microsoft Word has encountered a problem and needs to close issue is resolved. Otherwise, try the next solution.
3] Clean Boot system
If other programs are interfering with Word for Mac, you may encounter this error. In this case, you can Clean Boot the Mac system by following this apple.com support article to determine whether background programs are interfering with Office for Mac.
4] Run Repair Disk Permissions
Apple’s macOS Disk Utility’s Repair Disk Permissions feature allows users to troubleshoot problems in Mac OS X 10.2 or later versions.
To run the Repair Disk Permissions, do the following:
- Click Go > Utilities.
- Start the Disk Utility program.
- Choose the primary hard disk drive for your computer.
- Click the First Aid tab.
- Click Repair Disk Permissions.
Once the operation completes, start Word and see if the issue is resolved. If not, try the next solution.
5] Uninstall and reinstall Office for Mac
If Word for Mac application files are corrupted, you’re most likely to encounter this error. To fix the corruption, you can uninstall Office for Mac and then reinstall the Office suite.
Any of these solutions should work for you!
Related post: Microsoft Word has stopped working on Windows 10.
