修复 Windows 体验指数冻结问题：  ^{(Fix Windows Experience Index Freezing Issue: )}Windows 体验指数^{(Windows Experience Index)}专门设计为一种基准工具，可根据您的系统硬件提供分数。这些分数告诉您您的系统将如何执行各种任务，但后来它从Windows 8.1开始的较新版本的^{(Windows 8.1)}Windows中删除。无论如何，用户在玩游戏或运行^(Anyway)Windows Experience Index实用程序时遇到了冻结问题。

似乎导致此问题的主要问题是DXVA（DirectX 视频加速^{(DirectX Video Acceleration)}），它会崩溃，从而冻结Windows 体验指数^{(Windows Experience Index)}。因此，让我们看看如何在下面列出的故障排除指南的帮助下修复 Windows 体验索引冻结问题。^{(Fix Windows Experience Index Freezing Issue)}

Windows 体验索引冻结 [已解决]

确保 创建一个还原点^{(create a restore point)} 以防万一出现问题。

方法 1：禁用 DirectX 视频加速 (DXVA)^{(Method 1: Disable DirectX Video Acceleration (DXVA))}

1.从这里下载 DXVA^{(Download DXVA from here)}。

注意：^(Note:) DXVA需要.NET Framework和Microsoft Visual C++ 2008 Runtime才能运行。

2.运行 setup.exe 安装应用程序，然后运行​​DXVA Checker。

3.切换到DirectShow/MediaFoundation Decoder选项卡，然后从右上角单击 DSF/MFT Viewer.

4.现在将有两个选项卡，一个是DirectShow，另一个是Media Foundation。

5.在这两个选项卡下，您会发现一些用红色书写的条目，这意味着这些条目是 DXVA 加速的。^{(these entries are DXVA-accelerated.)}

6.一一选择这些条目，然后从右下角单击DXVA并选择禁用DXVA2或禁用。^{( Disable DXVA2 or Disable.)}

7.重新启动您的 PC 以保存更改并查看您是否能够 修复 Windows 体验索引冻结问题。^{(Fix Windows Experience Index Freezing Issue.)}

方法 2：更新图形驱动程序^{(Method 2: Update Graphics Drivers)}

1.按 Windows 键 + R 然后输入“ devmgmt.msc ”（不带引号）并按回车键打开设备管理器^{(Device Manager)}。

2.接下来，展开显示适配器^{( Display adapters)}并右键单击您的Nvidia 显卡^{(Nvidia Graphic Card)}并选择启用。^(Enable.)

3.再次完成此操作后，右键单击图形卡并选择“更新驱动程序软件。^{(Update Driver Software.)}“

4.选择“自动搜索更新的驱动软件^{(Search automatically for updated driver software)}”并让它完成该过程。

5.如果上述步骤能够解决您的问题，那么很好，如果没有，请继续。

6.再次选择“更新驱动程序软件^{(Update Driver Software)}”，但这次在下一个屏幕上选择“浏览我的电脑以查找驱动程序软件。^{(Browse my computer for driver software.)}“

7.现在选择“让我从计算机上的设备驱动程序列表中^{(Let me pick from a list of device drivers on my computer)}选择” 。

8.最后，从列表中为您的Nvidia 显卡^{(Nvidia Graphic Card)}选择兼容的驱动程序，然后单击下一步。

9.让上述过程完成并重新启动PC以保存更改。

方法 3：更新 BIOS^{(Method 3: Update BIOS)}

执行BIOS更新是一项关键任务，如果出现问题，可能会严重损坏您的系统，因此建议专家监督。

1.第一步是识别您的BIOS版本，按 Windows Key + R然后输入“ msinfo32 ”（不带引号）并按回车键打开系统信息^{(System Information)}。

2. 一旦系统信息^{( System Information)}窗口打开，找到BIOS Version/Date，然后记下制造商和BIOS版本。

3.接下来，访问您的制造商网站，例如在我的情况下是戴尔^(Dell)，所以我将访问戴尔网站^{(Dell website)}，然后输入我的计算机序列号或单击自动检测选项。

4.现在从显示的驱动程序列表中，我将单击BIOS并下载推荐的更新。

注意：更新^(Note:)BIOS时请勿关闭计算机或断开电源，否则可能会损坏计算机。在更新期间，您的计算机将重新启动，您将短暂看到黑屏。

5.下载文件后，只需双击Exe文件即可运行它。

6.最后，您已经更新了BIOS，这也可能会 修复 Windows Update Stuck 或 Frozen 问题。^{(Fix Windows Update Stuck or Frozen issue.)}

受到推崇的：^{(Recommended:)}

• 修复 Steam 错误无法加载 steamui.dll^{(Fix Steam Error Failed to load steamui.dll)}
• 在 Windows 10 中更改驱动器、文件夹或库的模板^{(Change Template of a Drive, Folder, or Library in Windows 10)}
• 修复 Windows 无法完成解压错误^{(Fix Windows cannot complete the extraction error)}
• 修复 Windows 10 中未为 WiFi 启用 DHCP^{(Fix DHCP is not enabled for WiFi in Windows 10)}

就是这样，您已成功修复 Windows 体验索引冻结问题^{(Fix Windows Experience Index Freezing Issue)}，但如果您对本指南仍有任何疑问，请随时在评论部分提出。

Windows Experience Index Freezing [SOLVED]

Fix Windows Experience Index Freezing Issue: Windows Experience Index was specifically designed as a benchmark tool that offers a score based on your system hardware. These scores tell you how well your system will perform various tasks but later it was removed from newer versions of Windows starting from Windows 8.1. Anyway, users were experiencing the freezing issue when they were playing games or running the Windows Experience Index utility.

The main problem which seems to be causing this issue is DXVA (DirectX Video Acceleration) which crashes thus freezing the Windows Experience Index. So let’s see how to Fix Windows Experience Index Freezing Issue with the help of below-listed troubleshooting guide.

Windows Experience Index Freezing [SOLVED]

Make sure to create a restore point just in case something goes wrong.

Method 1: Disable DirectX Video Acceleration (DXVA)

1.Download DXVA from here.

Note: DXVA requires .NET Framework and Microsoft Visual C++ 2008 Runtime to run.

2.Run the setup.exe to install the application and then run the DXVA Checker.

3.Switch to DirectShow/MediaFoundation Decoder tab and from the top-right corner click on DSF/MFT Viewer.

4.Now there will be two tabs one will be DirectShow and another one will be Media Foundation.

5.Under both of these tabs, you will find some entries written in red which means these entries are DXVA-accelerated.

6.Select these entries one by one and then from the bottom-right click on DXVA and select Disable DXVA2 or Disable.

7.Reboot your PC to save changes and see if you’re able to Fix Windows Experience Index Freezing Issue.

Method 2: Update Graphics Drivers

1.Press Windows Key + R then type “devmgmt.msc” (without quotes) and hit enter to open Device Manager.

2.Next, expand Display adapters and right-click on your Nvidia Graphic Card and select Enable.

3.Once you have done this again right-click on your graphic card and select “Update Driver Software.“

4.Select “Search automatically for updated driver software” and let it finish the process.

5.If the above step was able to fix your problem then very good, if not then continue.

6.Again select “Update Driver Software” but this time on the next screen select “Browse my computer for driver software.“

7.Now select “Let me pick from a list of device drivers on my computer.”

8.Finally, select the compatible driver from the list for your Nvidia Graphic Card and click Next.

9.Let the above process finish and restart your PC to save changes.

Method 3: Update BIOS

Performing BIOS update is a critical task and if something goes wrong it can seriously damage your system, therefore, an expert supervision is recommended.

1.The first step is to identify your BIOS version, to do so press Windows Key + R then type “msinfo32” (without quotes) and hit enter to open System Information.

2.Once the System Information window opens locate BIOS Version/Date then note down the manufacturer and BIOS version.

3.Next, go to your manufacturer’s website for e.g in my case it’s Dell so I will go to Dell website and then I will enter my computer serial number or click on the auto detect option.

4.Now from the list of drivers shown I will click on BIOS and will download the recommended update.

Note: Do not turn off your computer or disconnect from your power source while updating the BIOS or you may harm your computer. During the update, your computer will restart and you will briefly see a black screen.

5.Once the file is downloaded, just double-click on the Exe file to run it.

6.Finally, you have updated your BIOS and this may also Fix Windows Update Stuck or Frozen issue.

Recommended:

• Fix Steam Error Failed to load steamui.dll
• Change Template of a Drive, Folder, or Library in Windows 10
• Fix Windows cannot complete the extraction error
• Fix DHCP is not enabled for WiFi in Windows 10

That’s it you have successfully Fix Windows Experience Index Freezing Issue but if you still have any questions regarding this guide then feel free to ask them in the comment’s section.

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