修复鼠标和键盘在 Windows 10 中不起作用： (Fix Mouse and keyboard not working in Windows 10: )每当您启动计算机时，键盘和鼠标都会在欢迎屏幕上停止(keyboard and mouse stop)工作，并且您不知道在这种情况下该怎么做，请不要担心，我们会尽快解决此问题。如果您最近更新到Windows 10 ，也会出现此问题，因为旧驱动程序有时会与新版本的Windows不兼容。使用USB or PS/2 mouse或键盘都没关系，因为它们都会卡在欢迎屏幕上，并且您将无法重新启动 PC，您需要通过按住电源手动关闭电源按钮(power button)。
有时鼠标和键盘(mouse and keyboard work)在安全模式下(Mode)工作，但有时不能，因此您必须手动检查，但如果键盘和鼠标工作(keyboard and mouse work)，则可能是驱动程序问题(driver problem)。因此，鼠标和键盘驱动程序(mouse and keyboard drivers)可能已损坏、过时或与您的 Windows 不兼容。但也有可能是某些第 3方软件或驱动程序(party software or driver)与鼠标和键盘驱动程序(mouse and keyboard drivers)冲突，这可能会导致问题。
现在问题可能是由于多种原因引起的，包括上面列出的原因， 例如硬件(example hardware)问题、Windows关闭系统USB端口、快速启动问题(Fast Startup issue)等。所以不要浪费任何时间，让我们(time let)看看如何实际修复鼠标和键盘(Fix Mouse and keyboard)不在下面列出的故障排除指南的帮助下在Windows 10中工作。(Windows 10)
在继续之前，请尝试检查您的硬件：
- 拔下所有USB附件并重新启动 PC，然后再次插入鼠标和键盘(mouse and keyboard)
- 拔下USB 鼠标(USB Mouse)，几分钟后重新插入
- 尝试使用不同的USB 端口(USB Port)，看看它是否有效
- 检查其他USB设备是否正常工作
- 确保(Make)连接USB 端口(USB Ports aren)的电缆没有损坏
- 尝试在另一台 PC 上检查您的USB 设备，(USB Device)以验证(order verify)它是否正常工作
- 确保(Make sure)没有污垢阻塞USB端口
- 如果您使用无线鼠标(Wireless Mouse)，请尝试重置它
鼠标和键盘在(Mouse and Keyboard)Windows 10中不起作用[已解决]
确保(Make)创建一个还原点(restore point) 以防万一(case something)出现问题。如果您无法使用鼠标和键盘(Mouse and Keyboard)访问系统，请尝试以下操作：
方法 1：在 BIOS 中启用 Legacy USB 支持(Method 1: Enable Legacy USB Support in BIOS)
1.关闭您的笔记本电脑，然后打开它，同时按 F2、DEL 或 F12( press F2, DEL or F12)（取决于您的制造商）进入BIOS 设置。( BIOS setup.)
2.使用箭头键(arrow keys)导航到高级(Advanced)。
3.转到USB 配置(USB Configuration)，然后禁用 USB 传统支持。(disable USB legacy support.)
4.退出保存更改并检查您是否能够 修复鼠标和键盘在 Windows 10 中不起作用。(Fix Mouse and keyboard not working in Windows 10.)
方法二：系统还原(Method 2: System Restore)
当您的计算机(Computer)启动时，中断电源(power supply)或按住电源按钮(power button)以关闭系统。在加载Windows 10(Windows 10)时执行此操作几次，以便在恢复模式下启动(recovery mode)Windows。一旦 PC 启动进入恢复模式，请尝试(Recovery Mode try)系统还原(System Restore)以解决问题。
1.在选择选项屏幕上(option screen)，单击疑难解答(Troubleshoot)。
2.在疑难解答屏幕上，单击高级选项(Advanced option)。
3.最后，点击“系统还原(System Restore)”，按照屏幕提示完成还原。
4.重启你的电脑，这一步可能有 修复鼠标和键盘不工作的问题。( Fix Mouse and keyboard are not working issue.)
您也可以尝试启动到最后一次正确的配置(Boot into Last Known Good Configuration)（高级），看看它对您的 PC 有什么影响。
方法3：启动进入安全模式(Method 3: Boot into Safe Mode)
如果某些其他驱动程序或第 3方软件(party software)与鼠标和键盘(Mouse and Keyboard)冲突，则安全模式(Safe Mode)将帮助您解决问题。使用上述方法启动(Boot)到安全模式，首先在加载(Safe Mode)Windows 10时关闭 PC ，执行几次以启动(order boot)到恢复环境(Recovery Environment)，然后选择带网络的安全模式。(Safe Mode with networking.)查看您是否能够正常使用鼠标和键盘(Mouse and Keyboard) ，如果它可以正常工作，则卸载所有 3rd方应用程序和程序(party apps and programs)。另外，请确保在安全模式下尝试以下列出的方法(Safe Mode)如果你的鼠标或键盘工作。
尝试使用USB 或无线鼠标(USB or Wireless Mouse)或使用PS2 连接器鼠标(PS2-connector mouse)，或使用屏幕键盘以访问您的系统，然后尝试以下方法：
选项 1：关闭过滤器键(Option 1: Turn off Filter Keys)
1.在Windows 搜索(Windows Search)中键入control ，然后单击控制面板。(Control Panel.)
2.在控制面板里面点击轻松访问。(Ease of Access.)
3.现在您需要再次单击“轻松访问”。(Ease of Access.)
4.在下一个屏幕上向下滚动并选择使键盘更易于使用选项。(Make the keyboard easier to use option.)
5.确保取消选中“使其更易于键入”下的“打开过滤器键”。( uncheck Turn on Filter Keys)
6.单击应用，然后单击确定。
7.重新启动您的 PC 以保存更改，看看您是否能够修复鼠标和键盘在 Windows 10 中不起作用。(Fix Mouse and keyboard not working in Windows 10.)
选项 2：运行硬件和设备疑难解答(Option 2: Run the Hardware and Devices troubleshooter)
1.按Windows key + R键打开运行对话框(Run dialogue)。
2. 键入“控制(control)”，然后按 Enter。
3.搜索疑难解答并单击疑难解答。(Troubleshooting.)
4.下一步，单击左窗格中的查看全部(View all)。
5.单击并运行硬件和设备疑难解答。( Troubleshooter for Hardware and Device.)
6.上述疑难解答可能能够 修复鼠标和键盘在 Windows 10 中不起作用。(Fix Mouse and keyboard not working in Windows 10.)
选项 3：卸载 Synpnatic 软件(Option 3: Uninstall Sypnatic Software)
1.在Windows 搜索(Windows Search)中键入control ，然后单击控制面板。(Control Panel.)
2.现在点击卸载程序(Uninstall a program)并在列表中找到Sypnatic。
3.右键单击它并选择卸载。(Uninstall.)
4.重新启动您的电脑，看看您是否能够修复鼠标和键盘在 Windows 10 中不起作用。(Fix Mouse and keyboard not working in Windows 10.)
选项 4：卸载键盘驱动程序(Option 4: Uninstall Keyboard drivers)
1.按 Windows 键 + R 然后键入devmgmt.msc并按Enter打开设备管理器(Device Manager)。
2.展开键盘，然后右键单击您的键盘(right-click on your keyboard)设备并选择卸载。(Uninstall.)
3.如果要求确认，请选择Yes/OK.
4.重新启动您的PC以保存更改，Windows将自动重新安装驱动程序。
5.如果您仍然无法修复鼠标和键盘无法在 Windows 10 中工作， (Fix Mouse and keyboard not working in Windows 10 )请确保从制造商的网站下载并安装最新的键盘驱动程序。(Keyboard)
选项 5：更新键盘驱动程序(Option 5: Update Keyboard Drivers)
1.按 Windows 键 + R 然后键入“ devmgmt.msc ”并按Enter打开设备管理器(Device Manager)。
2.展开键盘(Keyboard)，然后右键单击Standard PS/2 Keyboard并选择更新驱动程序。
3.首先选择自动搜索更新驱动软件(Search automatically for updated driver software)，等待Windows自动安装最新驱动。
4.重新启动您的PC，看看您是否能够解决问题，如果不能，则继续。
5.再次返回设备管理器并右键单击(Device Manager and right-click)标准Standard PS/2 Keyboard并选择更新驱动程序。(Update Driver.)
6.这次选择“浏览我的电脑以查找驱动程序软件。(Browse my computer for driver software.)“
7.在下一个屏幕上单击“让我从计算机上的可用驱动程序列表中进行选择。(Let me pick from a list of available drivers on my computer.)“
8.从列表中选择最新的驱动程序，然后单击下一步(Next)。
9.重新启动您的 PC 以保存更改。
选项 6：禁用快速启动(Option 6: Disable Fast startup)
1.按Windows Key + R然后键入 control 并按Enter打开控制面板。(Control Panel.)
2.点击硬件和声音，(Hardware and Sound)然后点击电源选项(Power Options)。
3.然后从左侧窗格中选择“(left window pane select “)选择电源按钮的功能。(Choose what the power buttons do.)“
4.现在点击“更改当前不可用的设置。(Change settings that are currently unavailable.)“
5.取消选中“开启快速启动(Turn on fast startup)”并点击保存更改。
选项 7：解决问题(Option 7: Workaround the problem)
1.按 Windows 键 + R 然后键入devmgmt.msc并按 Enter。
2.展开键盘(Keyboard)，然后右键单击Standard PS/2 Keyboard并选择更新驱动程序。(Update Driver.)
3.选择“浏览我的电脑以查找驱动程序软件。(Browse my computer for driver software.)“
7.在下一个屏幕上单击“让我从计算机上的可用驱动程序列表中进行选择。(Let me pick from a list of available drivers on my computer.)“
8.取消选中显示兼容硬件并选择(Show compatible hardware)except the Standard PS/2 Keyboard.任何驱动程序。
9.重新启动您的PC以保存更改，然后再次执行上述所有步骤，除了上述步骤之外，这次选择正确的驱动程序(correct driver) (PS / 2 standard keyboard).
10.再次重新启动(Restart)您的PC，看看您是否能够修复鼠标和键盘在Windows 10中不起作用。(Fix Mouse and keyboard not working in Windows 10.)
选项 9：修复安装 Windows 10(Option 9: Repair Install Windows 10)
这种方法是最后的手段，因为如果没有任何效果，那么这种方法肯定会修复您 PC 的所有问题。修复(Repair Install)仅使用就地升级来修复系统问题而不删除系统上存在的用户数据进行安装。因此，请按照本文查看如何轻松(Easily)修复(How)安装Windows 10(Repair Install Windows 10) 。
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就是这样，您已成功修复鼠标和键盘在 Windows 10 中不起作用的(Fix Mouse and keyboard not working in Windows 10)问题，但如果您对本指南仍有任何疑问，请随时在评论部分询问。
Mouse and Keyboard Not Working in Windows 10 [SOLVED]
Fix Mouse and keyboard not working in Windows 10: Whenever you start your computer the keyboard and mouse stop working at the welcome screen and you don’t know what to do in this situation then don’t worry we will troubleshoot this issue shortly. The problem also occurs if you have recently updated to Windows 10 as the old drivers sometimes become incompatible with the new version of Windows. It doesn’t matter if you use a USB or PS/2 mouse or keyboard as both of them will be stuck on the welcome screen and you won’t be able to restart your PC, you need to manually power off by holding the power button.
Sometimes the mouse and keyboard work in Safe Mode but sometimes it doesn’t so you have to manually check that, but if the keyboard and mouse work then it’s possibly a driver problem. So the mouse and keyboard drivers might have become corrupted, outdated or incompatible with your Windows. But it’s also possible that some 3rd party software or driver is conflicting with mouse and keyboard drivers which might be causing the issue.
Now the issue can be caused because of number things including the above-listed reasons for example hardware issues, Windows turning off system USB ports, Fast Startup issue etc. So without wasting any time let’s see how to actually Fix Mouse and keyboard not working in Windows 10 with the help of below-listed troubleshooting guide.
Before moving forward please try to check your hardware:
- Unplug all USB attachments and restart your PC then again plug in your mouse and keyboard
- Unplug your USB Mouse and then again plug it back after few minutes
- Try using a different USB Port and see if it works
- Check if other USB devices are working or not
- Make sure the cable connecting USB Ports aren’t damaged
- Try to check your USB Device on another PC in order verify if it’s working or not
- Make sure there’s no dirt blocking USB Ports
- If you use a Wireless Mouse, try resetting it
Mouse and Keyboard Not Working in Windows 10 [SOLVED]
Make sure to create a restore point just in case something goes wrong. If you can’t access your system using Mouse and Keyboard then try the following:
Method 1: Enable Legacy USB Support in BIOS
1.Turn off your laptop, then turn it on and simultaneously press F2, DEL or F12 (depending on your manufacturer) to enter into BIOS setup.
2.Navigate to Advanced using the arrow keys.
3.Go to USB Configuration and then disable USB legacy support.
4.Exit saving changes and check if you’re able to Fix Mouse and keyboard not working in Windows 10.
Method 2: System Restore
When your Computer boots up, interrupt the power supply or hold the power button to switch off your system. Do this a couple of times when Windows 10 is loading, in order to boot Windows in recovery mode. Once the PC boots into Recovery Mode try System Restore in order fix the issue.
1.On choose an option screen, click Troubleshoot.
2.On Troubleshoot screen, click Advanced option.
3.Finally, click on “System Restore” and follow onscreen instructions to complete the restore.
4.Restart your PC and this step may have Fix Mouse and keyboard are not working issue.
You could also try Boot into Last Known Good Configuration (advanced) and see it does have any effect on your PC.
Method 3: Boot into Safe Mode
If some other driver or 3rd party software is conflicting with Mouse and Keyboard then the Safe Mode will help you fix the issue. Boot into Safe Mode using the above method, first power off your PC when the Windows 10 loads, do this a couple of time in order boot into Recovery Environment then select Safe Mode with networking. See if you’re able to use Mouse and Keyboard normally and if it works then uninstall all the 3rd party apps and programs. Also, make sure to try below-listed methods in Safe Mode if you mouse or keyboard works.
Try to use USB or Wireless Mouse or use a PS2-connector mouse, or use the On-screen keyboard in order to access your system and then try the following method:
Option 1: Turn off Filter Keys
1.Type control in the Windows Search then click on Control Panel.
2.Inside Control Panel click on Ease of Access.
3.Now you need to again click on Ease of Access.
4.On the next screen scroll down and select Make the keyboard easier to use option.
5.Make sure to uncheck Turn on Filter Keys under Make it easier to type.
6.Click Apply followed by OK.
7.Reboot your PC to save changes and see if you are able to Fix Mouse and keyboard not working in Windows 10.
Option 2: Run the Hardware and Devices troubleshooter
1.Press the Windows key + R button to open the Run dialogue box.
2.Type ‘control‘ and then press Enter.
3.Search Troubleshoot and click on Troubleshooting.
4.Next, click on View all in the left pane.
5.Click and run the Troubleshooter for Hardware and Device.
6.The above Troubleshooter may be able to Fix Mouse and keyboard not working in Windows 10.
Option 3: Uninstall Sypnatic Software
1.Type control in the Windows Search then click on Control Panel.
2.Now click on Uninstall a program and the find Sypnatic in the list.
3.Right-click on it and select Uninstall.
4.Reboot your PC and see if you are able to Fix Mouse and keyboard not working in Windows 10.
Option 4: Uninstall Keyboard drivers
1.Press Windows Key + R then type devmgmt.msc and hit Enter to open Device Manager.
2.Expand keyboards and then right-click on your keyboard device and select Uninstall.
3.If asked for confirmation select Yes/OK.
4.Reboot your PC to save changed and Windows will automatically reinstall the drivers.
5.If you’re still not able to Fix Mouse and keyboard not working in Windows 10 then make sure to download and install latest drivers of Keyboard from manufacturer’s website.
Option 5: Update Keyboard Drivers
1.Press Windows Key + R then type “devmgmt.msc” and hit Enter to open Device Manager.
2.Expand Keyboard then right-click on Standard PS/2 Keyboard and select Update Driver.
3.First, select Search automatically for updated driver software and wait for Windows to automatically install the latest driver.
4.Reboot your PC and see if you’re able to fix the issue, if not then continue.
5.Again go back to Device Manager and right-click on Standard PS/2 Keyboard and select Update Driver.
6.This time select “Browse my computer for driver software.“
7.On the next screen click on “Let me pick from a list of available drivers on my computer.“
8.Select the latest drivers from the list and click Next.
9.Reboot your PC to save changes.
Option 6: Disable Fast startup
1.Press Windows Key + R then type control and hit Enter to open Control Panel.
2.Click on Hardware and Sound then click on Power Options.
3.Then from the left window pane select “Choose what the power buttons do.“
4.Now click on “Change settings that are currently unavailable.“
5.Uncheck “Turn on fast startup” and click on Save changes.
Option 7: Workaround the problem
1.Press Windows Key + R then type devmgmt.msc and hit Enter.
2.Expand Keyboard then right-click on Standard PS/2 Keyboard and select Update Driver.
3.Select “Browse my computer for driver software.“
7.On the next screen click on “Let me pick from a list of available drivers on my computer.“
8.Uncheck Show compatible hardware and select any driver except the Standard PS/2 Keyboard.
9.Reboot your PC to save changes then again follow all the above steps except the above one, as this time choose the correct driver (PS / 2 standard keyboard).
10.Again Restart your PC and see if you are able to Fix Mouse and keyboard not working in Windows 10.
Option 9: Repair Install Windows 10
This method is the last resort because if nothing works out then this method will surely repair all problems with your PC. Repair Install just using an in-place upgrade to repair issues with the system without deleting user data present on the system. So follow this article to see How to Repair Install Windows 10 Easily.
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That’s it you have successfully Fix Mouse and keyboard not working in Windows 10 issue but if you still have any queries regarding this guide then feel free to ask them in the comment’s section.
